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Frequently Asked Questions
Unsatisfactory results
Problem Possible cause and solution
The coffee is not hot
enough.
The cup has not been pre-heated.
The smaller the cup and the thicker its sides, the
more important it is to pre-heat it.
Pre-heat the cup, e.g. using the cup heater
(depending on model).
The brewing temperature is set too low.
Set a higher brewing temperature.
The filters in the brew unit are blocked.
Remove the brew unit and clean it by hand.
Degrease the brew unit.
Drinks are being dis-
pensed from the main
dispenser considerably
more slowly. The heat-
ing-up time is getting
longer and the coffee
machine is not perform-
ing properly.
The coffee machine needs descaling.
If you use hard water (>20 gpg) or if the coffee
machine is used intensively, it may be necessary to
descale the machine manually more frequently.
Run the Descale the appliance maintenance
program. You will need one descaling tablet.
The consistency of the
milk froth is unsatisfac-
tory.
The milk temperature is too high. Good milk froth can
only be achieved when cold milk (below 50°F/10°C)
is used.
Check the temperature of the milk in the milk flask.
The milk pipe is blocked.
Clean the main dispenser and milk pipework with
the brush.
The coffee grinder
makes a louder noise
than usual.
The coffee bean container has become empty during
the grinding process.
Fill the coffee bean container with fresh beans.
There may be foreign objects such as plastic or
stones in amongst the coffee beans.
Switch the coffee machine off immediately.
Contact the Technical Service department.
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