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Troubleshooting
Getting Support
130 Getting support through Remote Management
131 Finding the contact information for service
131 Requesting service
There Is a Problem with the Picture
132 Testing the picture
I Can't Hear the Sound Clearly
134 Testing the sound
I Can't See 3D Images Clearly
135 Testing 3D picture quality
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't
Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
141 Before using the recording and schedule recording
functions
142 Before using the timeshift function
Read Before Using 3D Mode
143 3D precautions
Supported Resolutions for 3D Modes
Supported Resolutions for each of UHD Input Signals
147 If HDMI UHD Color is set to Off
147 If HDMI UHD Color is set to On
S Recommendation disclaimer
148 S Recommendation with voice interaction
148 S Recommendation
Read Before Using Voice, Motion, or Face Recognition
149 Precautions for voice, motion, and face recognition
150 Requirements for using voice, motion, or face recognition
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
154 Limitations on use of photo, video, and music files
155 Supported external subtitles
155 Supported internal subtitles
156 Supported image formats and resolutions
156 Supported music formats and codecs
157 Supported video codecs
Read After Installing the TV
159 Picture sizes and input signals
159 Installing an anti-theft lock
160 Read before setting up a wireless Internet connection
Read Before Connecting a Computer (Supported
Resolutions)
161 IBM
161 MAC
162 VESA DMT
Supported Resolutions for Video Signals
163 CEA-861
Read Before Using Bluetooth Devices
164 Restrictions on using Bluetooth
License
Glossary
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