Loading ...
Loading ...
Loading ...
26
6 FAQ
If you have any problems, please refer to the following contents first. Contact your local retailer
or service engineer if you have more questions.
6.1 About Boot up
1. Device cannot boot up.
Step 1 Check device power indicator light (PWR) is on or not.
If the power indicator light is off, check power voltage, ACC voltage, fuse is OK or
not. Use multimeter to check the device constant electricity and ACC voltage.
Go to Step 2 if the above items are OK.
Step 2 Check HDD box/SD card slot e-lock has been secured or not.
If the e-lock has not been secured, device cannot boot up.
Step 3 Check the problem results from the peripheral devices or not.
Step 4 Disconnect connected peripheral devices (such as camera), and then check the
device can boot up or not. Check the peripheral devices if device can properly boot up.
2. Device boots up repeatedly.
Step 1 Check the device has enabled no HDD reboot function or not.
Check the device has installed the HDD or not. Go to the main menu,
Vehicle->Abnormal to disable this function.
Step 2 The reboot results from the HDD malfunction.
The device may reboot if it cannot detect the HDD if the surrounding temperature is
too low. Please install the heat module.
6.2 No Record File
Device has no record files.
Step 1 Check device can detect HDD or not.
1. On the main menu, from Info->HDD to check HDD status is OK or not.
2. If there is no HDD, please refer to the user’s manual to install the HDD. If the HDD
is sleeping or has serious bad track issues. Please replace the HDD.
Step 2 Check device log. Check there is anyone has format the HDD.
Step 3 Check device record status. Change record mode as auto if necessary.
6.3 Positioning Module
GPS signal is not stable or has no signal.
Step 1 Check positioning satellite amount and signal strength can meet the requirements or
not.
Step 2 Check positioning module antenna is on the antenna dock or not.
Step 3 Check antenna is malfunction or not. Replace antenna to check.
Step 4 Check there is any interference from appliances on the vehicle. On the main menu,
from Info-Satellite, you can check the positioning module signal strength. If the signal
Loading ...