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Eaton Tripp Lite SmartOnline Series User Guide 614-40204—Rev 01 35
88..33 SSeerrvviiccee aanndd SSuuppppoorrtt
If you have any questions or problems with the UPS, call your Local Distributor or Eaton Support at one of
the following telephone numbers and ask for a UPS technical representative.
United States:
1–800–356–5737
Canada:
1–800–461–9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call Eaton Support:
• Model number
• Serial number
• Version number (if available)
• Date of failure or problem
• Symptoms of failure or problem
• Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from Eaton Support or your local distributor. Units damaged in shipment as a result of
improper packaging are not covered under warranty. A replacement or repair unit will be shipped, and freight
prepaid for all units within the warranty period.
NOTE For critical applications, immediate replacement may be available. Call Eaton Support
for the dealer or distributor nearest you.
Service and Support
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