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FAQ
270
FAQ
Problem Possible cause to be verified Troubleshooting suggestions
Battery issues
Battery is depleted too quickly Battery too cold Warm the battery (e.g. in pants pocket) and only insert
directly before use
Battery too hot Allow battery to cool down
LCD panel or EVF set too bright Reduce brightness
Power save mode deactivated
Activate Auto Power Off
AF mode permanently activated Select other mode
Permanent WLAN connection Deactivate WLAN when not in use
Continuous use of LCD panel (e.g. in Live View mode) Deactivate the function
Battery has been recharged too many times The battery has reached the end of its operating time
Replace battery
Third-party lens with high power consumption connected Change battery, use handgrip, use external power supply
via USB
Tracking-AF with AFc activated Use AFs or MF
Preview of the recorded images (Auto Review) activated
Deactivate the function
Charging process not starting Incorrect battery polarization or faulty charger connection Check polarization and connection
Charging takes too long Battery too hot or too cold Charge the battery at room temperature
Charging pilot light is on, but battery isn't
charging
The battery contacts are dirty Clean the contacts with a soft, dry cloth
Battery has been recharged too many times The battery has reached the end of its operating time
Replace battery
Battery not charging via USB The battery can only be charged via USB when the camera
is off
Switch off the camera
Camera problems
The camera suddenly switches itself off Battery is depleted Charge or replace the battery
The camera won’t switch on Battery is depleted Charge or replace the battery
Battery too cold Warming the battery (e.g. in pants pocket)
The camera switches off again immediately
after it is switched on
Battery is depleted Charge or replace the battery
Camera is heating up Heat development due to high-res video shooting (4K) or
continuous shooting with DNG
Not a fault; allow camera to cool down if it gets too hot
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