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17
Troubleshooting
If you are unable to get an acceptable image after following the
installation instructions, try these troubleshooting tips:
1
Are the external power supplies that came with the product
connected and plugged into a working power source? For the
product to function properly, it must be connected to and receiving
power from the external power supply.
2
Was the power to the connected devices turned off prior to
installation? If not, restart them.
3
Have you adjusted the Equalization setting on the repeater and/
or receiver units? There are built-in Equalization adjustment knobs
on every repeater and active receiver that can be adjusted to obtain
the best picture quality. Use the mini-screwdriver included with the
product to adjust this setting until an acceptable image is displayed.
Note: An improper Equalization setting can cause the monitor not to display an
image at all. Try each setting until an acceptable image is displayed.
4
What resolution are you trying to reach? Tripp Lite’s HDMI over
Cat5 extenders are tested to support up to 1080p (60 Hz) video
resolution (see the Product Features section or the installation
diagrams in this manual for details on the maximum distance and
resolution when using the repeater and the different receivers). The
shorter the extension distance, the higher the resolution you will be
able to obtain. If you are not able to get an acceptable image after
adjusting the Equalization setting, try lowering your computer’s video
resolution or adjusting the refresh rate.
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