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21
11. TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
There is water in the drip tray (A10) It is normal: due to the internal water
circuits operations
Regularly empty and clean the drip tray
No espresso coee is delivered No water in the tank (A14) Fill the tank
The
light is on to indicate that the
coee or steam circuit is empty
Press the button corresponding to the
light to ll the circuit
The coee lter (C2) or (C3) is blocked Rinse the lters under abundant running
water.
The tank (A14) has been inserted incor-
rectly and the valves on the bottom are
not open
Press the tank down lightly to open the
valves on the bottom
Scale in the water circuit Descale as described in section “10.
Descaling”
Coee grind too ne or too much coee Adjust coee dose and grinding (refer to
Quick Guide)
The portalter (C1) cannot be attached
to the appliance
The ground coee has not been pressed
or is too much
Repeat grinding with new settings. Reduce
the powder quantity: check if the lte r(sin-
gle or double lter) is the same size as the
selector of grinding quantity (2x button (B3)
selected or not)
The espresso coee drips from the
edges of the portalter (C1) rather than
the holes
The portalter is inserted incorrectly Attach the portalter correctly and rotate
rmly as far as it will go
The espresso boiler gasket has lost elas-
ticity or is dirty
Have the espresso boiler gasket replaced by
Customer Services
The coee lter is clogged Rinse the lters under abundant running
water.
The coee crema is too light (delivered
from the spout too fast)
The appliance settings need reviewing Refer to quick guide for suggestions
The coee crema is too dark (delivered
from the spout too slowly)
The appliance settings need reviewing Refer to quick guide for suggestions
At the end of descaling, the appliance
requests a further rinse
During the rinse cycle, the water tank
has not been lled to the MAX level
Complete the rinse cycle from point (8) of sec-
tion “10. Descaling”
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