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Troubleshooting en
31
Fault Cause and troubleshooting
"Language English"
appears on the dis-
play.
There has been a power cut.
▶
Configure the initial configuration settings.
→"Initial use", Page13
The appliance cannot
be switched on;
appears on the dis-
play.
Automatic childproof lock or childproof lock is activated
▶
Press and hold the button until "Childproof lock deactivated" appears on the display.
Appliance will not
start or cuts out dur-
ing operation.
Different causes are possible.
▶
Check any notifications that appear on the display.
→"Displaying information", Page14
Malfunction
▶
Call the after-sales service.
→"Customer Service", Page32
The appliance is not
heating; appears
on the display.
Demo mode is activated in the basic settings.
1.
Briefly disconnect the appliance from the power supply by switching the circuit breaker in
the fuse box off and then on again.
2.
Deactivate Demo mode within the next 3 minutes in the
→"Basic settings", Page23.
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance will perform a self-test, after which it will be ready to use.
Time not displayed
when appliance
switched off.
Basic setting has been changed.
▶
Change the basic setting for the clock display.
→"Basic settings", Page23
Appliance door can-
not be opened.
The cleaning function locks the appliance door; is lit on the display.
▶
Allow the appliance to cool down until goes out on the display.
→"Self-cleaning function", Page26
The childproof lock locks the appliance door.
▶
Use the button to deactivate the childproof lock.
→"Childproof lock", Page21
You can switch off the lock in the basic settings.
→"Basic settings", Page23
During simple mi-
crowave operation,
the cooking compart-
ment becomes hot.
The drying function is switched on.
The interior lighting
does not work.
The LED light is defective.
Note:Do not remove the glass cover.
▶
Call the after-sales service.
→"Customer Service", Page32
Maximum operating
time reached.
To prevent the appliance from continuing to run when it is no longer needed, it automatically
stops heating after a few hours if the settings are not changed during this time. A notifica-
tion appears on the display.
The point at which the maximum operating time is reached is determined by the corres-
ponding settings for an operating mode.
1.
Press any button to continue operation.
2.
If you do not need to use the appliance, press to switch it off.
Tip:To prevent the appliance from switching off when you do not want it to, set a cooking
time.
→"Setting the cooking time", Page14
A message with "D"
or "E" appears in the
display, e.g. D0111
or E0111.
The electronics have detected a fault.
1.
Switch the appliance off and on again.
a If the fault was a one-off, the message disappears.
2.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→"Customer Service", Page32
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