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Problem solving guide
62
Many malfunctions and faults that can occur in daily operation can be easily
remedied. Time and money will be saved because a service call will not be
needed.
The following guide may help you to find the reason for a malfunction or a fault,
and to correct it.
Messages in the display
Problem Cause and remedy
The touch display indic-
ates F6713 or F6771 and
the hob switches off
automatically.
Empty cookware has been heated.
Touch OK.
Wait until the residual heat indicator goes out
(see “Operation – Residual heat indicator”).
Make sure that you have placed ingredients in the
cookware.
The touch display indic-
ates F6734 and the hob
switches off automatic-
ally.
The cookware is incorrectly positioned.
Position the cookware correctly (see “Operation –
Positioning cookware”).
Touch OK.
The touch display indic-
ates F6716 and the hob
switches off automatic-
ally.
The touch display is covered, e.g. by finger contact,
food boiling over or an object.
Clean off any soiling and/or remove the object (see
“Safety features – Safety switch-off”).
Touch OK.
The touch display indic-
ates F6704 and the hob
switches off automatic-
ally.
The vents used to cool the hob are blocked.
Remove anything that may be blocking the vents.
Touch OK.
A message not listed in
this table is appearing
in the display.
There is an electronic module fault.
Disconnect the power supply to the hob for ap-
prox. 1minute.
If the problem persists after the power supply has
been restored, please contact the Customer Ser-
vice Department.
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