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5.2 Frequently asked questions and answers
Q: Why does not my scanner turn on?
A:
1. The scanner may not be engaged with the feeder dock
correctly.
2. The batteries may not enough power or may not be inserted
correctly.
Q: The image can not be saved into the memory card while
scanning?
A:
Make sure you have a microSD
TM
card inserted correctly, and that
it has adequate space
Q: Why doesn’t my computer recognize my scanner when it’s
connected via USB cable?
A: Make sure the cable connection is correct and secure. Restart the
computer if necessary.
Q: Why do all the images I scan have the same date when
saved on the memory card?
A: The device does not have an internal “clock” to keep real time, so
the date & time attributes are always a fixed date & time assigned
during production, not current date & time.
Q: Why are my scanned images distorted?
A: You may be scanning too fast; scan again at a lower speed.
5-2
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