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3838
PROBLEM SOLVING
PROBLEM SOLVING GUIDE
• During the guarantee period repairs can only be carried out by the authorised
after-sales service.
• Before repairing, disconnect the appliance from the mains, by unplugging it or
unscrewing the fuse.
• Unauthorized interventions and repairs can cause electrocution or short circuit,
therefore do not carry them out. Leave these works to authorised technicians.
• In case of small disturbances, it is possible to solve the problem following the in-
structions.
• After-sales service intervention during the guarantee period is not free, if the ap-
pliance does not work through incorrect use.
• The elimination of the faults or complaints, caused through incorrect use or instal-
lation, will not be repaired under guarantee. In such cases, the repair costs will be
borne by the user
Below you will nd some advice on rectifying some common problems.
PROBLEM POSSIBLE CAUSE ELIMINATION
The ame is uneven / unstable. Wrong gas setting
Have an expert check the gas
setting
The ame from the burners
suddenly changes
Wrongly assembled burner par-
ts
Assemble the burner correctly
The ame from the burners sud-
denly changes
Wrongly assembled burner par-
ts
Assemble the burner correctly
Burner ignition takes more time
Knob pressed for too short a
time or too delicately
Keep the knob depressed lon-
ger. Before releasing it, press it
harder
The ame is extinguished short-
ly after ignition
This is a commonplace
phenomenon resulting from
high temperaturers
Clean the grid with a metal-care
detergent
The grill has discoloured in the
burner area
The igniter or terminal block
may be damaged
Check igniter and/or terminal
block and replace if damaged
Electric power supply in general
is uneven
There are food or detergent
residues between the igniter
electrode and the burner
Carefully clean between the
igniter electrode and the burner
The burner covers are Regular dirt
Clean the burner covers with a
metal-care detergent the au-
thorised after-sales
If the problem persists despite observing the instructions above, call the authorised
after-sales service.
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