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English - 116
CHECKPOINTS
Please read through the checkpoints below before contacting the service center.
PROBLEM ACTION
I couldn't find the
Samsung Smart
Home app at
Google Play.
• The Samsung Smart Home app is available only on Android OS 4.0 (ICS) or higher
devices.
I installed the
refrigerator app
from Google
Play but it failed
to monitor the
refrigerator.
• The Samsung Smart Home app is available only with Samsung smart devices
released in 2014.
I installed the
Samsung Smart
Home app but it
failed to connect
to my refrigerator.
• Refer to the user manual of the refrigerator and configure the network settings via
Easy Connection.
Login fails with my
Samsung account.
• To run the app, you must have a registered Samsung account.
You can use your current Samsung account if you already have one, or create a new
one.
• Check the Internet connection status
An error message
appears while I
make a connection
using Easy
Connection.
• Easy Connection may fail temporarily because of the distance between devices or
because there are obstacles in-between.
Try again later.
I wanted to
monitor my home
refrigerator but
couldn't access it.
• Make sure the Internet connection is established.
Restart the Samsung Smart Home app, or reconnect/restart the wired/wireless router
or modem.
Unplug the refrigerator's power cable from the wall socket and turn it on again after a
few minutes.
The refrigerator is
connected to the
smartphone but
remote access
doesn't work.
• Restart the Samsung Smart Home app, or reconnect/restart the wired/wireless router
or modem.
Unplug the refrigerator's power cable from the wall socket and plug it in again after a
few minutes.
Kitchen Phone
does not function
at all.
• Make sure the Samsung Smart Home Refrigerator app is running. Make sure both the
refrigerator and the smartphone are connected to the same router or modem.
Kitchen Phone functions properly only if the two devices are connected to the same
router or modem.
Kitchen Phone is available on Android 4.4 (Kitkat), which is optimized for Samsung
smartphones (Galaxy S and Note series).
Phone Mirroring
does not function
at all.
• Make sure the Samsung Smart Home Refrigerator app is running. Make sure both the
refrigerator and the smartphone are connected to the same router or modem.
Phone Mirroring functions properly only if the two devices are connected to the same
router or modem.
Phone Mirroring is available on Android 4.4 (Kitkat), which is optimized for Samsung
smartphones (Galaxy S and Note series).
DA68-03055A-08.indb 116 2016. 3. 30. �� 2:46
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