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14
Continued
PROBLEM POSSIBLE CAUSE RESOLUTION
The appliance will not start. Power supply is cut o.
The chamber is not
properly aligned.
Ensure that the power cord
is properly plugged into a
working outlet. Check that all
parts are properly assembled
and reassemble if necessary.
The Chamber is stuck on
the Base.
Excessive ingredients or
unknown objects are stuck
in the Chamber.
Press and hold the power
switch on REVERSE for 3-4
seconds. Repeat 2-3 times as
necessary then gently remove
the Chamber from the Base.
The Hopper is stuck in
the Chamber.
Excessive ingredients or
unknown objects are stuck
in the Chamber.
Press and hold the power
switch on REVERSE for 3-4
seconds. Repeat 2-3 times as
necessary then gently press
down on the Hopper while
turning to remove. Do not
attempt to forcefully remove
the Hopper.
The appliance has
stopped working during
normal operation.
Excessive ingredients or
unknown objects are stuck in
the Chamber. The appliance
has automatically shut o
due to overheating.
Let the appliance cool
down for about 5 minutes
before resuming operation.
Press and hold the power
switch on REVERSE for 3-4
seconds. Repeat 2-3 times
as necessary.
The appliance emits a
squeaking noise during
operation.
There is friction between the
Chamber and Auger.
This squeaking noise is
perfectly normal. Do not
operate the appliance
without inserting ingredients.
The appliance vibrates
while in use.
Vibration is perfectly normal. Vibration is perfectly normal.
If there is excessive vibration,
causing imbalance, check
that the Auger is defective
and contact customer service
if necessary.
There is a watermark or
scratch on the Auger.
These marks are created
during the manufacturing
process and are perfectly
normal.
These marks occur over
time and do not aect
the performance of the
appliance.
Parts of the appliance
have become stained.
Dyes found naturally in
foods.
Some dyes found naturally
in foods are perfectly normal
and do not aect performance
of the appliance. To minimize
staining, rinse and clean the
parts after every use.
Troubleshooting Guide
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