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68 Appendices
TV Guide Daily Troubleshooting Tips
Symptom Remarks
1 When i enter the Guide i see a Setup You have not yet received all of the program listings (it may take
Progress screen, up to 24 hours to receive a full grid of listings).
2 Listing reads "Listings Pending."
Tiles in Listing read "No Listing" or "Title
Unavailable."
4 Tiles in Listing read "Turned Off."
There are repeated {or missing} time slots
in the Listings.
6 My channel lineup is incorrect or Jsee a
channel lineup screen when Jenter the
Guide.
7 Jreceive a channel on two different
broadcast services, but only one is avail=
able in the Guide Listings.
8 My TV is tuned to a different channel than
the one I was watching the last time the
TV was turned off.
The Guide has not yet completed initial setup, completed
changes you made, or the Guide is setup incorrectly. Verify
that your TV is properly connected to the input source. Then,
verify that the ZIP code and input source (entered during initial
setup of Guide) are correct. See chapter5, "TV Menu Settings
- Inputs Menu," for more information.
The Guide has not received updated show information or no
information was available the last time the Guide received an
update, update did not occur, or there was a power failure. Make
sure you turn the TV Off when not in use to allow for updates (in
the case of a power failure, it may take up to 24 hours to update
listings).
The channel you were watching before entering the Guide is
turned OFF in the grid. Use the channel editor to change the
channel setting to ON (see previous page - Modify Guide Setup).
The Guide is close to the time that a Daylight Savings time
adjustment is needed. The Guide automatically adjusts accord-
ingly when the local time is 2:00 a. m. to account for the affected
hour of programming. Once the adjustment is made, the Listings
should return to normal within 24 hours.
An incorrect lineup for your area is selected in the Guide setup.
Select the correct channel lineup for your area (see previous
page - Modify Guide Setup).
The Guide is not setup correctly. See previous page - Modify
Guide Setup.
The Guide changes the channel to receive updates, it does not
change the channel back until the update is complete. If the TV
is turned on before the update is complete, the channel will not
be changed back.
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