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Page 34
9. Troubleshooting
Service
In the event that the failure is not due to the faults mentioned in Troubleshooting, contact the customer
service centre.
In Australia,
Customer Service 1300 829 066
In New Zealand,
Customer Service 0800 200 510
Lodging an Online Service Request
In the event that failure is not due the reason/s in the trouble shooting section, you can lodge an online
Service Request. To lodge Service Request, visit our website www.scandiumappliances.com.au/service-request
and click on the link and complete the service request form.
A service request will require the following information:
• The purchase date
• The model number
• The serial number or batch number (is on either the sticker on the bottom edge of the door or back of oven
or inside the rangehood).
• A copy of the purchase receipt (without a receipt your service request cannot be processed).
Faulty Installation
It is not the responsibility of Scandium to rectify any incorrect installations. A service call out fee will be
charged for any Scandium technician that attends a call, whereby it is established that the fault is due to an
incorrect installation or non-manufacturing fault. Should the appliance be installed in such a way that the
service agent is unable to gain access to the appliance, the person/s who own the premises or the property
where the appliance resides — will be responsible to provide access to the appliance at their expense.
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