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Help
Contact Us
From the Contact Us window, users can submit a support ticket for various issues with devices or the platform, as well as provide
feedback so we may continue to improve the quality of our platform.
Contacting Nuclias Support
1. Navigate to Help > Contact Us.
2. Specify the following information:
Name
Click to enter a sender name. The recipient will see this name. By default, this is the
username.
E-mail
Enter an email address. Responses to submitted tickets will be received on this email
address. By default, this is the user account email.
Phone [Optional] Enter a contact number.
Issue category Select a category type from the drop-down menu.
Problem device
If Installation, Device Problem, or License Issue is selected as the category, enter the
UID of the affected device.
[Optional] Click Add to enter additional device UIDs.
Description Enter a description of the issue or feedback.
3. [Optional] Drag and drop an image file of up to 2 mb in size. Alternatively, click Browse and navigate to the image file.
4. Click Submit.
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