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Before you call for service...
Troubleshooting tips
Save time and money! Review the chart on following pages first
and you may not need to call for service.
NO SOFT WATER Most Common Problems:
Check the following before calling for service:
*Not enough salt--should be at least 1/3 full.
• Bypass valve in "Bypass" position knob should be in the "OUT" (service) position.
• Hardness setting too low--check hardness setting and adjust. Verify, hardness of
supply wamr fiom local wamr company, wamr rest or call tile (;E Answer Cenmr
• Salt Bridge--salt solidifies above wamr level so that brine wamr is not in contact
with salt. See tile Breaking a SaltBridge section.
Problem Possible Causes What To Do
No so#water Faucet or fixture where smnple was •
taken not plmnbed to soft water
NOTE,"Be suresampleis froma faucet
that doesnot mixsoftand hard water.
Forexample,a singlelever kitchenfaucet,
if thecoldside isplumbedtohard water.
To consei_:e salt, tile installer ma) ha\re isolated sonJe fiXttlFeS
(outside flmcets, toilets, etc.) fl'om soft wateI: From the outlet
of the water softening s):steln, trace the water flow path,
in house I)lumbing. If soft wamr is not direcmd to a fimcet
or fixtm'e where wanted, consult a i)lumber
No salt in the brine tax_k or
salt bridged
Check fl_r a salt bridge el; if the tank is erupt); refill with
recommended salt. Press (tor 3 seconds) the RECHARGE@
button to strut an immediate rechaige and restore
soft water suppl}:
Transformer unplugged at wall outlet or
power cable to softener not com_ected.
Fuse blown or circuit breaker popped
on circuit to electrical outlet.
Electrical outlet on a circuit that can
be switched off
" Check flw a loss of electrical power to the water softening
s)'stem, due to any ot these conditions and correct as needed.
With the power supply restored, observe the fi_ceplate time
display and read Programmingthe Controlsection.
NOTE: Theelectrical outlet for the softener should be continuously
live so it cannot be accidentally switched off
Mmmal bypass valve in
bypass position
" Be sure the b)])ass xalxe stem is positioned propefl}; with the
knob in tile OUT position. Observe instructions on the decal
at the end of the stem,
Valve drain hose pinched, plugged,
elevated too high or otherwise
restricted
" An} restriction in this drain hose may prexent proper
operation of the nozzle and xenturi and reduce or prexent
brine draw during recharoe
Nozzle mid venturi dirty, incorrectly
assembled or dmnaged
• Reti_r to Cleaning the Nozzle and l/enturiAssemblyinsmmtions.
With water pressure to the water softening system off, take
the nozzle assembly apart. Inspect, clean and replace as
needed. Any toreigu particle(s), scratches, nicks, etc., in the
passages can l)re\reIlt operation. Be sure holes in fl_e g_lsket are
cenmred ()\'el" holes in the housing.
2O
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