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42
9. Error Messages and Troubleshooting
If any of the below problems occur during a blood pressure measurement and an EKG recording, check to make sure
that the monitor is 12 inches (30 cm) from other electrical devices, except for the smartphone that is being used with the
monitor. For example, electrical outlets, PCs, PC monitors or other wireless devices such as Wi-Fi routers which emit
radio frequencies. If the problem persists, refer to the table below.
Monitor and blood pressure measurements
BP reading display /
Problem
Possible Cause Solution
appears
or
the arm cuff does not
inflate.
Air plug is not completely plugged into
the monitor.
Insert the air plug securely.
Refer to sub-section 3.1.
The arm cuff is not applied correctly.
Apply the arm cuff correctly, then take another measurement.
Refer to sub-section 3.1.
Air is leaking from the arm cuff.
Replace the arm cuff with a new one.
Refer to section 11.
appears
or
a measurement
cannot be complete
after the arm cuff
inflates.
You move or talk during a measurement
and the arm cuff does not inflate
sufficiently.
Remain still and do not talk during a blood pressure measurement.
If “E2” appears repeatedly, inflate the arm cuff manually.
Refer to section 7.
Due to the systolic blood pressure is
above 210 mmHg, a measurement cannot
be taken.
Inflate the arm cuff manually.
Refer to section 7.
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