MFC-9560CDW User Manual

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Troubleshooting

129

B

Completely blank or some

colors are missing

 Put in a new toner cartridge. (See Replacing a Toner cartridge

on page 66.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new drum unit. (See Replacing the drum unit on page 77.)

Colored spots at 3.7 in.

(94 mm)

 If the problem is not solved after printing, the drum may have foreign

material, such as glue from a label, stuck on the drum surface. Clean

the drum unit. (See Cleaning the drum unit in Appendix A of the

Advanced User's Guide.)

 Put in a new drum unit. (See Replacing the drum unit on page 77.)

Colored spots at 1.2 in.

(30 mm)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 66.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Toner scatter or toner stain

 Check the machine's environment. Conditions such as high humidity

and high temperatures may cause this print quality problem. (See

Choosing a location in the Safety and Legal Booklet.)

 Identify the color causing the problem and put in a new toner

cartridge. (See Replacing a Toner cartridge on page 66.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 If the problem continues, put in a new drum unit. (See Replacing the

drum unit on page 77.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

3.7 in.

(94 mm)

3.7 in.

(94 mm)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

1.2 in.

(30 mm)

1.2 in.

(30 mm)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

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User Manual - Page 145