MFC-9560CDW User Manual

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128

White streaks or bands down

the page

 Wipe the laser scanner windows with a dry lint-free soft cloth. (See

Cleaning the laser scanner windows in Appendix A of the Advanced

User's Guide.)

 Clean the drum unit. (See Cleaning the drum unit in Appendix A of the

Advanced User's Guide.)

 Identify the missing color and put in a new toner cartridge. (See

Replacing a Toner cartridge on page 66.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

Colored streaks or bands down

the page

 Clean all four corona wires (one for each color) inside the drum unit

by sliding the green tab. (See Cleaning the corona wires on page 72.)

 Make sure the corona wire green tabs are at their home positions (a).

 Clean the scanner glass and scanner glass strip. (See Cleaning the

scanner glass in Appendix A of the Advanced User's Guide.)

 Replace the toner cartridge that matches the color of the streak or

band. (See Replacing a Toner cartridge on page 66.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 Put in a new drum unit. (See Replacing the drum unit on page 77.)

Colored lines across the page

 If colored lines appear at 1.2 in. (30 mm) intervals, replace the toner

cartridge that matches the color of the line. (See Replacing a Toner

cartridge on page 66.)

To identify the color of the toner cartridge, visit us at

http://solutions.brother.com/

to view our FAQs and troubleshooting

tips.

 If colored lines appear at 3.7 in. (94 mm) intervals, put in a new drum

unit. (See Replacing the drum unit on page 77.)

White spots or hollow print

 Make sure that the media type settings in the printer driver and in the

machine's Paper Type menu match the type of paper you are using.

(See Acceptable paper and other print media on page 21 and Basic

tab in the Software User's Guide.)

 Check the machine’s environment. Conditions such as high humidity

can cause white spots or hollow print. (See To use the product safely

in the Safety and Legal Booklet.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

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User Manual - Page 144