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25HELP GUIDE
HELP GUIDE
Your BeefEater barbecue has undergone a series of quality
checking points prior to leaving the factory� Should you have
a problem with your appliance please refer to the help guide
below before calling your dealer or service person�
IMPORTANT
Shut off gas supply before performing any checks.
PROBLEM CAUSE CHECK
Barbecue will not light Ignition system not working Check to see visible spark at starter probe
- if no spark is present when control knob
is turned then the unit may need to
be serviced or replaced� Contact your
BeefEater dealer� Check that there is a
visible flame coming from the pilot
ignition tube� Check that the pilot ignition
tube is not blocked by spider webs
or insect nests� Clear obstruction as
required�
Turning on gas control too quickly Allow at least 5 seconds for gas to flow
through burner before ignition�
No gas flow Check that valve on gas cylinder is turned
on� Check that burner ports are free of
obstructions� Check that all gas injectors
are clean and free of obstructions�
Burners not assembled correctly Check that burners are correctly
positioned in the barbecue frame�
Burner ports or throat blocked Check that the burner ports are not
blocked by spider webs or
insect nests� Clean out as required�
Barbecue lights but goes out
soon after starting
Fuel supply turned off Turn on gas valve at cylinder (LPG/
Propane) or shutoff valve
on gas line (Natural Gas)�
Gas cylinder low or empty Refill cylinder with gas (LPG/Propane)�
Kink in gas hose Check that the gas line is not kinked or
twisted�
Wind or breeze affecting operation Ensure that the appliance is located out of
the way of wind�
Burners will not cross light
from one to the other
Check that cross light channel is in place�
Check that burner ports are free of
obstructions�
Low flame level or low heat
output
Burners will not cross light Check you are running on correct gas (NG
or LPG/Propane)�
Check gas injector size is correct�
Stainless steel discolours From one to the other Do not exceed maximum operating
temperatures�
Rusting of cooking surfaces
(standard cast iron only)
Clean and reseason cast iron cooking
surfaces�
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