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26
Troubleshooting
Problem Possible Cause Remedy
The ice machine is
noisy
• Do you hear water
being circulated in the
ice machine?
• Is there a “whooshing”
sound?
• Is there an ice slab
caught between the
evaporator plate and
the grid cutter?
• This is a normal sound as water
is added once every ice making
cycle.
• Make sure water is getting to
the ice machine. Also check to
make sure the drain plug is fully
seated in the water reservoir.
• First check to see if the ice
machine is level. If the ice
machine is level run a cleaning
cycle.
Little or no ice
production from
the ice machine
• Is the electronic
control set to the “ICE”
position?
• Is water getting to the
ice machine?
• Has the ice machine
just been started?
• Is the reservoir drain
plug in place?
• Is the water distributor
tube restricted?
• Is the condenser fan
air flow restricted?
• Is the room and/or
water temperature to
warm?
• Is there scale build up
in the ice machine?
• Check the control to be sure it
is in the “ICE” position.
• Make sure nothing is restricting
the water supply such as a
closed water valve or a blown
fuse or tripped circuit breaker,
or a kinked supply line, or low
water pressure.
• A typical ice production cycle
can take up to 1½ hours. Initial
start up cycles can take longer.
Check the ice machine after 24
hours for ice accumulation in
the bin.
• Check that the reservoir drain
plug is properly seated.
• Run a cleaning cycle to clean
the ice machine. Also check
any filters to make sure they are
not restricted.
• Make sure the grille in the front
of the ice machine is open for
proper air circulation.
• Move the ice machine to
an area where the ambient
temperature is below 90°F
(32°C). The ice machine should
not be placed next to a heat
source such as an oven. Check
the cold water connection.
• If there is scale build up on the
evaporator, the ice machine
needs to be cleaned. See
“Cleaning the Ice machine”.
Odor, grey color, or
off taste in the ice
• Is there mineral
scale build up on the
evaporator plate?
• Is there a high mineral
content in the water?
• Are food items being
stored in the ice bin?
• The ice machine needs
cleaning. See “Cleaning the Ice
Machine”.
• The water may need to be
filtered.
• Remove food from the ice bin.
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