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14
Use & Care guide
MAINTENANCE AND CLEANING
Important:
• Do not use abrasive sponges or scouring pads as they may damage
the glass.
• After each use, clean the hob (when it is cool) to remove any deposits
and stains from food residue.
• Sugar or foods with a high sugar content can damage the hob and
must be immediately removed.
• Salt, sugar and sand could scratch the glass surface.
• Use a soft cloth, absorbent kitchen paper or a special hob cleaner
(follow the Manufacturers instructions).
• Spills of liquid in the cooking zones can cause the pots to move or
vibrate.
• After cleaning the hob, dry thoroughly.
If the iXelium™ logo appears on the glass, the hob has been treated
with iXelium™ technology, an exclusive Whirlpool finish which ensures
perfect cleaning results, as well as keeping the surface of the hob shiny
for longer.
To clean iXelium™ hobs, follow these recommendations:
• Use a soft cloth (microbre is best) dampened with water or with
everyday glass cleaning detergent.
• For best results, leave a wet cloth on the glass hob surface for a few
minutes.
!
WARNING
• Do not use steam cleaning equipment.
• Before cleaning, make sure that the cooking zones are switched o and that the residual heat indicator "
HOT
" is not
displayed.
Wi-Fi FAQ
Which WiFi protocols are supported?
The WiFi adapter installed supports WiFi b/g/n for European countries.
Which settings need to be congured in the router software?
The following router settings are required: 2.4 GHz enabled, WiFi b/g/n,
DHCP and NAT activated.
Which Version of WPS is supported?
WPS 2.0 or higher. Check the router documentation.
Are there any dierences between using a smartphone (or tablet)
with Android or iOS?
You can use whichever operating system you prefer, it makes no dierence.
Can I use mobile 3G tethering instead of a router?
Yes, but cloud services are designed for permanently connected devices.
How can I check whether my home Internet connection is working
and wireless functionality is enabled?
You can search for your network on your smart device. Disable any other
data connections before trying.
How can I check whether the appliance is connected to my home
wireless network?
Access your router conguration (see router manual) and check whether
the appliance’s MAC address is listed on wireless connected devices
page.
Where can I nd the appliance’s MAC address?
Press "Settings" then tap WiFi icon or look on your appliance: There is
a label showing the SAID and MAC addresses.The Mac address MAC
address consists of a combination of numbers and letters starting with
"88:e7".
How can I check whether the appliance’s wireless functionality is
enabled?
Use your smart device and the 6th Sense Live app to check whether the
appliance network is visible and connected to the cloud.
Is there anything that can prevent the signal reaching the appliance?
Check that the devices you have connected are not using up all the
available bandwidth.
Make sure that your WiFi-enabled devices do not exceed the maximum
number permitted by the router.
How far should the router be from the appliance?
Normally the WiFi signal is strong enough to cover a couple of rooms,
but this very much depends on the material the walls are made of. You
can check the signal strength by placing your smart device next to the
appliance.
What can I do if my wireless connection does not reach the appliance?
You can use specic devices to extend your home WiFi coverage, such
as access points, WiFi repeaters and power line bridges (not provided
with appliance).
How can I nd out the name of and password for my wireless network?
See the router documentation. There is usually a sticker on the router
showing the information you need to reach the device setup page using
a connected device.
What can I do if my router is using the neighbourhood WiFi channel?
Force the router to use your home WiFi channel.
What can I do if
appears on the display or the appliance is
unable to establish a stable connection to my home router?
The appliance might have successfully connected to the router, but it is
not able to access the Internet. To connect the appliance to the Internet,
you will need to check the router and/or carrier settings.
Router settings: NAT must be on, rewall and DHCP must be properly
congured. Password encryption supported: WEP, WPA,WPA2. To try a
dierent encryption type, please refer to the router manual.
Carrier settings: If your Internet service provider has xed the number
of MAC addresses able to connect to the Internet, you may not be able
to connect your appliance to the cloud. The MAC address of a device is
its unique identier. Please ask your Internet service provider how to
connect devices other than computers to the Internet.
How can I check whether data is being transmitted?
After setting up the network, switch the power o, wait 20 seconds
and then switch on the appliance: Check that the app is showing the UI
status of the appliance.
Some settings take several seconds to appear in the app.
How can I change my Whirlpool account but keep my appliances
connected?
You can create a new account, but remember to remove your appliances
from your old account before moving them to your new one.
I changed my router – what do I need to do?
You can either keep the same settings (network name and password) or
delete the previous
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