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Settings
89
If you reset your device to factory default settings with the Factory Reset Protection
(FRP) feature activated, you must enter the user name and password for a registered
Google Account to regain access to the device. You will not be able to access the
device without the correct credentials.
NOTE If you reset your Google Account password, it can take 24 hours for the
password reset to sync with all devices registered to the account.
Before resetting your device:
1. Verify that the information you want to keep has transferred to your storage
area.
2. Log in to your Google Account and confirm your user name and password.
To reset your device:
1.
From Settings, tap
General management > Reset > Factory data reset.
2. Tap Reset and follow the prompts to perform the reset.
3. When the device restarts, follow the prompts to set up your device.
Factory reset protection
When you sign in to a Google Account on your device, Factory Reset Protection is
activated. Factory Reset Protection (FRP) prevents other people from using your
device if it is reset to factory settings without your permission. For example, if your
device is lost or stolen and a factory data reset is performed, only someone with your
Google Account username and password can use the device.
You will not be able to access the device after a factory data reset if you do not have
your Google Account username and password.
CAUTION: Before sending your device to Samsung or taking it to a Samsung‐
authorized service center, remove your Google Account and then perform a
factory data reset. For more information, visit samsung.com/us/support/frp.
Enable factory reset protection
Adding a Google Account to your device automatically activates the FRP security
feature.
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