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NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Volkswagen collects, processes, transmits, uses and shares information about you and your
vehicle in accordance with the Volkswagen Car-Net Terms of Service and Privacy Policy. See the
Volkswagen Car-Net Terms of Service and Privacy Policy at http://www.vw.com/carnet for more
details.
Volkswagen Car-Net services use a system based on a wireless communication network. If all
technical and other conditions are met and Volkswagen Car-Net still does not work properly, please try
using the service again later.
Features
Please first read and note the introductory information and heed the WARNINGS
The following listed features are available after Volkswagen Car-Net registration either through the 3-
button module, 3-button module, a mobile device, Application software (“apps”), the Volkswagen Car-
Net website (http://www.vw.com/carnet) or by contacting the Volkswagen Car-Net Response Center at
1-877-820-2290. They are divided into 4 categories: Safe & Secure, Family Guardian, Remote Vehicle
Access and Diagnostics & Maintenance Services. Always refer to the Volkswagen Car-Net website for
the most up-to-date information regarding Volkswagen Car-Net services.
Safe & Secure:
Feature Description
Automatic Crash
Notification (ACN)
Automatic Crash Notification is initiated in the event of airbag deployment or
rollover. When the feature is activated the Volkswagen Car-Net Response
Center is notified of your location and contacts your vehicle to determine the
risk of injury and to dispatch help. Help is dispatched even if the Volkswagen
Car-Net Response Center does not connect to the vehicle's occupants.
Automatic Crash Notification may be engaged for up to 6 months without
activating a trial or paid subscription.
Manual Emergency
Call
In the case of an emergency, press the
• button in the 3-button module: The
Volkswagen Car-Net device initiates a connection to the Volkswagen Car-Net
Response Center. The location of the vehicle and customer data for
identification is sent at the same time.
Roadside
Assistance
Press the button in the 3-button module: The vehicle will connect directly
to the Volkswagen Roadside Assistance Call Center. The vehicle’s location is
also transmitted in order to more quickly provide assistance.
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