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Possible Cause and SolutionSymptom
You did not create a personal profile.
My profile will not recall.
Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a profile.
You did not link the remote control you are using to a profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.My preset positions recall, but my profile does
not.
The vehicle is in motion.
My profile recalls but my preset positions do
not.
The preset positions are the same as the guest or previously active profile.
Unlink and relink your remote control in the Personal Profiles menu. You may need to see
your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This could happen if you let a dealership
add a new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your knowledge.
470
MKZ (CC9) Canada/United States of America, enUSA, First-Printing
SYNC™ 3
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