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Possible Cause and ResolutionSymptom
• If your vehicle has metallic tinting on the windows and the windshield, open the
windows that are facing the hotspot.
• If your vehicle is in a garage and you have the garage door closed, open the garage
door.
I cannot see a network in the list of available
networks that I expect to see.
– Hidden network.
• Make the network visible and try again.
I cannot see the Wi-Fi Hotspot name when I
search for Wi-Fi networks on my cell phone
or other device.
– System limitation.
• Make sure Wi-Fi hotspot visibility is on.
• The system does not provide a Wi-Fi hotspot at this time.
– Weak network signal
• Move your vehicle closer to the Wi-Fi hotspot or to a place where the network signal
is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet connection.
• Use an more reliable Wi-Fi hotspot.
Software downloads take too long.
– No software update available.
– Wi-Fi network requires a subscription or acceptance of terms and conditions.
• Test the connection using another device. If the network requires a subscription or
acceptance of terms and conditions, contact the network service provider.
The system seems to connect to a Wi-Fi
network and the signal strength is excellent
but the software does not update.
398
MKZ (CC9) Canada/United States of America, enUSA, First-Printing
Network Connectivity
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