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Possible Cause and ResolutionSymptom
I cannot stream audio from my Bluetooth
device.
– Incompatible device.
• Check the compatibility of your device on our website.
– Device not connected.
• Pair your device. See Phone (page 440).
– Media player not running.
• Start the media player on your device.
The system does not recognize the music on
my device.
– Missing or incorrect audio file metadata, for example artist, song title, album or genre.
• Repair the files on your device.
– Corrupt files.
• Repair the files on your device.
– Copyright protected files.
• Use a device that contains files that are not copyright protected.
– Unsupported file format.
• Repair or convert the files to a supported format. See Entertainment (page 425).
– Device indexing required.
• Re-index your device. See Settings (page 453).
– Device lock screen enabled.
• Unlock your device before connecting it.
459
MKZ (CC9) Canada/United States of America, enUSA, First-Printing
SYNC™ 3
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