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Possible Cause and ResolutionSymptom
The system does not understand foreign
names of contacts in the phonebook on my
device.
– You are not saying the name exactly as it appears on your device.
• Say the first and last name of the contact exactly as it appears on your device. The
system applies phonetic pronunciation rules of the selected language to the names
of contacts in the phonebook on your device. Select the name of the contact on the
touchscreen and use the Hear it option to get an idea of how the system expects you
to pronounce it.
– Device limitation.
• The system uses text-to-speech technology and uses a synthetically generated voice
rather than pre-recorded human voice.
The system voice prompts and the pronunci-
ation of some words does not seem to be very
accurate.
USB and Bluetooth Audio
Possible Cause and ResolutionSymptom
I cannot connect my device. – Device malfunction.
• Disconnect your device. Switch your device off, reset it and try again.
– Cable connection issue.
• Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
• Use the cable recommended by the manufacturer of your device.
457
MKZ (CC9) Canada/United States of America, enUSA, First-Printing
SYNC™ 3
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