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Possible Cause and ResolutionSymptom
I have an Android device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them.
– An issue on some older versions of the Android operating system could result in apps
not being found.
• Switch Bluetooth off and on again to force the system to reconnect to your device.
I have an iOS device that is correctly
connected, I have restarted my apps and they
are running but the system still cannot find
them.
– Cable connection issue.
• Disconnect the cable from your device, wait for a moment and then connect it again
to force the system to reconnect to your device.
I have an Android device running a media app
which the system has found but I cannot hear
the sound or the sound is very quiet.
– Device volume is low.
• Turn the volume up on your device.
I have an Android device running a number
of compatible apps but the system cannot find
all of them.
– Device limitation. Some Android devices have a limited number of Bluetooth ports that
apps can use to connect. If you have more apps running on your device than the number
of available Bluetooth ports, the system cannot find all of them.
• Close some of the apps to allow the system to find those that you want to use.
466
MKZ (CC9) Canada/United States of America, enUSA, First-Printing
SYNC™ 3
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