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Troubleshooting _67
QUESTION ANSWER
The washer or dryer is not
found in the smartphone app.
• Check the power status of the AP.
• Check if the smartphone is connected with Wi-Fi.
• Check if the Wi-Fi function of the washer or dryer is turned on.
• To refresh the screen, press “Configure” again.
• If the AP is installed too far away from the washer or dryer, the
strength of the Wi-Fi signal may weak. In this case, move the AP
closer to the washer or dryer.
The AP is not found on the
washer or dryer.
• Check the power status of the AP.
• Check if the Wi-Fi function of the washer or dryer is turned on.
• To refresh the screen, press “Configure” again.
• If the AP is installed too far away from the washer or dryer, the
strength of the Wi-Fi signal may weak. In this case, move the
AP closer to the washer or dryer. Ensure that the number of the
displayed antenna bars are at least 3.
• Since if the performance of the AP is low, it may not be found by the
washer or dryer, use high performance AP if available.
There are more than one
washer or dryer in the house.
Do I have to install an AP for
each of them?
• You can install only one AP.
• I you want to one AP for each of the washer and dryer, select the
corresponding AP for each of the products in the “Smart Washer”
app.
• When both washer and dryer are installed, they can be controlled
through one AP.
Which AP is better? • Since the washer or dryer is controlled through the AP from the inside
or outside of the house, high performance AP is recommended.
• Use an AP with Wi-Fi certification mark.
• Since an AP with 2 or more antennas provides better performance,
purchse and use the AP.
How can I check if the AP is
out of order?
• Connect to the AP on a smartphone and check if you can connect to
the Internet. If you can connect to the Internet, the AP is normal.
• Check if the LED of the AP is blinking. If all the LEDs are turned o, it
indicates that the power is turned o.
• If the AP doesn’t seem to be working properly, request after-sales
service.
The customer does not have
a PC. Can the customer can
use the indoor and outdoor
control feature?
• If the Internet can be accessed inside of the house, the feature is
available. However, you have to sign up the web site and resgister the
product.
How many users can control
a washer or dryer?
• Only if the “Smart Washer” app is authenticated, multiple users can
control the washer or dryer.
WF457ARG-03153A-09_EN.indd 67 2014/4/30 15:17:50
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