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35
Before Calling for Service
Before calling Customer Service, consider the
suggestions and instructions below:
Problem Suggestion
Neither the display nor the oven
operates.
▯ Reset the household circuit breaker or replace any blown fuses.
▯ Have an authorized servicer check if the appliance is properly installed and
grounded.
The display works, but the oven
will not operate.
▯ Make sure the oven door is closed securely and completely.
▯ Check to see if packing material or other materials are stuck to the door seal.
▯ Check for damage to the oven door.
▯ Check the oven is not in Demo Mode, it will operate but not heat.
The power goes off before the
cook time has elapsed.
▯ Reset the clock and any cooking instructions.
▯ Reset the household circuit breaker or replace any blown fuses.
The microwave power level
switches from power level 100%
to power level 80%.
If the oven is set to cook for more than 30 minutes at 100% power level, it will
automatically reduce the power to a 80% power level after 30 minutes to avoid
overcooking.
You see sparks or arcing. Remove any metallic utensils, cookware or metal ties from the oven cavity. If using
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
The turntable makes noises or
sticks.
▯ Clean the underside of the metal tray turntable, and the oven cavity bottom.
▯ Make sure the metal tray turntable is positioned correctly.
Using your microwave causes
TV or radio interference.
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
The touch buttons do not
operate properly
This may be due to condensation on keypad.
Clean the control panel with a dry cloth. Disconnect the appliance from the power
supply by switching off the fuse in the fuse box and switch it back on after
10 seconds. If the problem persists, please shut off the appliance and have an
authorized servicer check if the appliance is properly grounded.
The display shows error
message and Customer Service
number
A malfunction has occurred. Note any error messages that may appear on the dis-
play. Disconnect the appliance from the power supply by switching off the fuse in
the fuse box and call an authorized servicer.
The display shows
“Temperature Sensor Error”
and Customer Service number
Touch the display and re-enter settings. If the error occurs again, call Customer
Service.
The display shows “Humidity
Sensor Error” and Customer
Service number
Touch the display and re-enter settings. If the error occurs again, call Customer
Service.
The display shows
“Temperature Error” and
Customer Service number
Touch the display and re-enter settings. If the error occurs again, call Customer
Service.
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