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36 English
Troubleshooting
Troubleshooting
Problem Cause Action
Steam leaks from
the door.
Water or steam may
be generated by the
cooking or defrosting
process, depending on
the food. This is not an
oven malfunction.
Let the oven cool and then wipe
with a dry dish towel.
There is water left
in the oven.
Water or steam may
be generated by the
cooking or defrosting
process, depending on
the food. This is not an
oven malfunction.
Let the oven cool and then wipe
with a dry dish towel.
The brightness
inside the oven
varies.
Changes in brightness
reect changes in
power output. Power
output changes
depending on the
functions in use.
Power output changes during
cooking are not malfunctions.
Cooking is nished,
but the cooling fan
is still running.
To ventilate the
oven, the cooling fan
continues to run for
about 5 minutes after
cooking is complete.
This is not an oven malfunction.
Pressing the +30s
button operates the
oven.
This happens when the
oven was not operating.
The microwave oven is designed
to start operating when you
press the +30s button if it was
not operating.
Turntable
While turning, the
turntable comes out
of place or stops
turning.
There is no roller, or the
roller is not properly in
place.
Install the roller and then try
again.
Problem Cause Action
The turn table drags
while turning.
The roller is not
properly in place, there
is too much food, or the
container is too large
and touches the inside
of the microwave.
Adjust the amount of food and
do not use containers that are
too large.
The turn table
rattles while
turning and is noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue stuck
to the bottom of the oven.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service center.
Please have the following information ready:
• The model and serial numbers, normally printed on the rear of the oven
• Your warranty details
• A clear description of the problem
MS19M8020TS_AA_DE68-04466A-01_EN.indd 36 2017-12-21 9:29:17
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