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English 35
Troubleshooting
Problem Cause Action
Heating is weak or
slow.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a at bottom.
The warm function
does not work.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a at bottom.
The thaw function
does not work.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a at bottom.
Problem Cause Action
The interior light
is dim or does not
turn on.
The door has been left
open for a long time.
The interior light may
automatically turn off when the
Eco function operates. Close and
reopen the door or press the
STOP/CANCEL button.
The interior light is
covered by foreign
matter.
Clean the inside of the oven and
check again.
A beeping sound
occurs during
cooking.
If the Auto Cook
function is being used,
this beeping sound
means it's time to turn
over the food during
thawing.
After turning over the food,
press the START button again to
restart operation.
The oven is not
level.
The oven is installed on
an uneven surface.
Make sure the oven is installed
on at, stable surface.
There are sparks
during cooking.
Metal containers are
used during the oven/
thawing functions.
Do not use metal containers.
When power is
connected, the oven
immediately starts
to work.
The door is not
properly closed.
Close the door and check again.
There is electricity
coming from the
oven.
The power cord or
power socket is not
properly grounded.
Make sure the power cord and
power socket are properly
grounded.
There is water
dripping.
Water or steam may
be generated by the
cooking or defrosting
process, depending on
the food. This is not an
oven malfunction.
Let the oven cool and then wipe
with a dry dish towel.
MS19M8020TS_AA_DE68-04466A-01_EN.indd 35 2017-12-21 9:29:17
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