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34 English
Troubleshooting
Troubleshooting
Problem Cause Action
The oven stops
while in operation.
The user has opened
the door to turn food
over.
After turning over the food,
press the START button again to
start operation.
The power turns off
during operation.
The oven has been
cooking for an
extended period of
time.
After cooking for an extended
period of time, let the oven cool.
The cooling fan is not
working.
Listen for the sound of the
cooling fan.
Trying to operate the
oven without food
inside.
Put food in the oven.
There is not enough
ventilation space
around the oven.
There are intake/exhaust outlets
on the front and rear of the
oven for ventilation.
Check the installation guide and
make sure that the microwave is
far enough away from walls and
cabinets for proper ventilation.
Several appliances or
devices are plugged
into the same outlet.
Unplug all other appliances or
devices from the outlet.
There is no power
to the oven.
Power is not supplied. Make sure power is supplied.
Conrm the microwave is
plugged in. Check your fuses or
circuit breakers.
There is a popping
sound during
operation, then the
oven doesn't work.
Cooking sealed food or
using a container with a
lid may causes popping
sounds.
Do not use sealed containers
as they may burst during
cooking due to expansion of the
contents.
Problem Cause Action
The oven exterior
gets too hot during
operation.
There is not enough
ventilation space
around the oven.
There are intake/exhaust outlets
on the front and rear of the
oven for ventilation. Check the
installation guide and make
sure that the microwave is far
enough away from walls and
cabinets for proper ventilation.
Objects are on top of
the oven.
Remove all objects on the top of
the oven.
The door cannot be
opened properly.
Food residue is stuck
between the door and
oven interior.
Clean the oven and then open
the door.
The oven does not
heat.
The oven may not
work, too much food
is being cooked, or
improper cookware is
being used.
To test the oven, put one cup
of water in a microwave-safe
container, put the container
in the oven, and then run the
microwave for 1-2 minutes
to check whether the water is
heated. If the water is heated,
reduce the amount of food
and start the function again.
Use a microwave safe cooking
container with a at bottom.
MS19M8020TS_AA_DE68-04466A-01_EN.indd 34 2017-12-21 9:29:17
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