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Troubleshooting
A-10
Error messages
When erroneous operations are performed messages and advice on operation will be displayed on the LCD. Follow what is
displayed. If you press or do the operation correctly while the error message is displayed, the message disappears.
Embroidery pattern
does not sew out
correctly.
Fabric outside the frame edges interferes with
the sewing arm, so the embroidery unit cannot
move.
Reinsert the fabric in the embroidery frame so
that the excess fabric is away from the sewing
arm, and rotate the pattern 180 degrees.
B-30
Fabric is too heavy, so the embroidery unit
cannot move freely.
Place a large thick book or similar object under
the arm head to lightly lift the heavy side and
keep it level.
–
Fabric is hanging off the table. If the fabric is hanging off the table during
embroidery, the embroidery unit will not move
freely. Place the fabric so that it does not hang
off the table or hold the fabric to keep it from
dragging.
B-28
Fabric is snagged or caught on something. Stop the machine and place the fabric so that it
does not get caught or snagged.
–
Embroidery frame was removed during sewing
(for example, to reset the bobbin). The
embroidery foot was bumped or moved while
removing or attaching the embroidery frame, or
the embroidery unit was moved.
If the embroidery foot is bumped or the
embroidery unit is moved during sewing, the
pattern will not turn out. Be careful when
removing or reattaching the embroidery frame
during sewing.
B-33
Stabilizer is incorrectly attached, for example, it
is smaller than the embroidery frame.
Attach the stabilizer correctly. B-29
Loops appear on
the surface of the
fabric when
embroidering.
The thread tension is incorrectly set. Adjust the thread tension. E-26
The combination of the bobbin case and bobbin
thread is incorrect.
Change the bobbin case or bobbin thread so
that the correct combination is used.
B-28
Error messages Cause/solution
1
A malfunction occurred. Turn the machine off, then
on again.
This message is displayed if some malfunction occurs.
Turn the machine off, then back on again.
If this message continues to appear, the machine may be malfunctioning.
Please contact your authorized Brother dealer or the nearest Brother
authorized service center.
2
Cannot change the configuration of the characters. This message is displayed when there are too many characters and the
curved character configuration is impossible.
3
Cannot change the font since some letters are not
included to the selected font.
This message appears when the font of the embroidery character pattern is
changed to one that does not include characters used in the pattern.
4
Cannot recognize the data for the selected pattern.
The data may be corrupted. Please turn off the
power and turn on again.
This message appears when you try to retrieve pattern data that is invalid.
Since any of the following may be the cause, check the pattern data.
• The pattern data is damaged.
• The data that you tried to retrieve was created using another
manufacturer’s data design system.
Turn the machine off, then on again to return it to its normal condition.
5
Check and rethread the upper thread. This message is displayed when the upper thread is broken or not threaded
correctly, and the “Start/Stop” button, etc. is pressed.
6
Data volume is too large for this pattern. This message is displayed when the patterns you are editing take up too
much memory, or if you are editing too many patterns for the memory.
7
Lower the presser foot lever. This message is displayed when the “Presser foot lifter” button is pressed
while the presser foot lever is raised/the needle is lowered.
8
Not enough available memory to save. This message is displayed when the memory is full and the pattern cannot
be saved.
Symptom Probable Cause Remedy Reference
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