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Troubleshooting
Appendix A-7
MAINTENANCE AND TROUBLESHOOTING
A
■ While embroidering
The sewing light
does not come on.
The sewing light is damaged. Contact your authorized dealer or the nearest
Brother authorized service center.
–
“Light” is set to “OFF” in the settings screen. Change the setting to “ON”. B-11
Embroidery unit
does not operate.
Embroidery unit is not attached correctly. Reattach the embroidery unit correctly. B-26
Embroidery frame was attached before the unit
was initialized.
Remove the embroidery frame, and then
perform the initialization process correctly.
B-27
Symptom Probable Cause Remedy Reference
Machine does not
operate.
“Start/Stop” button was not pushed. Press the “Start/Stop” button. B-4
The bobbin winder shaft is pushed to the right. Move the bobbin winder shaft to the left. B-14
There is no pattern selected. Select a pattern. B-34
Presser foot is not lowered. Lower the presser foot. B-2
Frame-securing lever was not lowered. Lower frame-securing lever after installing
embroidery frame.
B-33
Needle breaks.
Needle is installed incorrectly. Reinstall the needle correctly. B-23
Needle clamp screw is not tightened. Tighten the needle clamp screw. B-23
Needle is turned or bent. Replace the needle. B-23
Using improper needle or thread for the
selected fabric.
Check the information about the needle and
thread to be used.
B-23
Upper thread tension is too tight. Adjust the thread tension. E-26
Spool cap is set incorrectly. Check the method for attaching the spool cap,
then reattach the spool cap.
B-14
There are scratches around the opening in the
needle plate.
Replace the needle plate, or consult your
authorized Brother dealer.
–
There are scratches around the opening in the
presser foot.
Replace the presser foot, or consult your
authorized Brother dealer.
A-5
There are scratches on the bobbin case. Replace the bobbin case, or consult your
authorized Brother dealer.
A-2
Needle is defective. Replace the needle. B-23
A bobbin designed specifically for this machine
is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
B-14
Upper threading is incorrect. Check the steps for threading the machine and
rethread the machine.
B-19
Bobbin is set incorrectly. Reset the bobbin correctly. B-17
Embroidery foot is attached incorrectly. Attach the embroidery foot correctly. A-5
Needle breaks.
Stabilizer is not attached to fabric being
embroidered.
Attach stabilizer. B-29
Bobbin thread is incorrectly wound. Use a correctly wound bobbin. B-14
Symptom Probable Cause Remedy Reference
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