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78
40"/48" 1080p, 60Hz, LED Insignia Roku TV
www.insigniaproducts.com
Roku
Network
Some features
are not
available
The wrong TV mode may
be selected
• You may have Set up for store mode when you set up your
TV. Store use mode is for retail environments only. In Store use
mode, some of your TV’s features are missing or limited. If you
selected Set up for store use and you want to change to Set
up for home use, you have to reset your TV to the factory
defaults. See Factory reset everything on page 70.
Go to Settings>System>Factory reset.
Symptom Possible cause Try this...
I can’t turn my
TV on with the
Roku mobile
app
Your TV is “asleep”
• You will need to use the physical remote button to “wake up”
or turn on your TV.
I can’t find my
TV with the
Roku mobile
app
TV and mobile app not
on same wireless
network
• Make sure that your TV and the mobile app are on the same
network.
TV not powered or
working normally
• Make sure that your TV is connected to a working power outlet
and that your TV is turned on. See Connecting power on
page 31.
I cannot screen
mirror to my TV
TV on older software
• Always keep your TV updated. See Getting system updates on
page 70.
Go to Settings>System>Software update.
Mobile device not
supported
• Screen mirroring is a beta feature currently, so a select set of
devices will work.
Symptom Possible cause Try this...
I cannot
connect to the
Internet
Network connection
may not be set up
• If you did not connect to the Internet when you first set up
your TV, see But what if I didn’t connect my TV? on page 42.
Network name or
password may have
changed
• If your network name or password had changed, you need to
update your network connection. See Changing network
settings on page 65.
Streaming
keeps pausing
to load more
data
Wireless LAN not
optimized
• Rotate wireless router slightly
• Elevate the router
• Turn off other wireless connections
• Use 5.0Ghz, if possible. Roku TVs supports dual band.
Insufficient broadband
speed
• Turn off other wireless connections that may also be using
bandwidth.
Symptom Possible cause Try this...
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