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77
NS-40DR420NA16/NS-48DR420NA16
www.insigniaproducts.com
General
Symptom Possible cause Try this...
No power
Power cord may not be
connected correctly
• Make sure that the power cord is correctly connected to both
your TV power connector and power outlet. See Connecting
power on page 31. You should see an LED in the front of your
TV panel when a button on the remote is pressed. If you see no
LED activity, try in another outlet or check your fuse box.
• Unplug the power cord, wait 60 seconds, then plug the cord
back in and turn on your TV.
Other devices may be
interfering
• Other devices (for example, a surround sound receiver,
external speakers, fans, or hair dryers) may be interfering with
your TV. Try turning off one device at a time to determine
which device is causing interference. After you have
determined which device is causing interference, move it
further from your TV to eliminate the interference.
My TV tuner
does not pick
up as many
over-the-air
channels as it
should
Antenna may not be
placed optimally
• Adjust the antenna location and rescan. See Scanning for
broadcast TV channels again on page 67.
Go to Settings>Input.
• Reception can vary by channel depending on the broadcast
power level of a given station. Contact your cable or satellite
TV provider.
• Make sure that the antenna or cable/satellite TV is connected
securely to your TV.
• Try replacing the cable between the antenna/cable or
cable/satellite box and your TV.
Broadcast TV may not be
set up
• Make sure that Antenna TV is set up. See Setting up Antenna
TV on page 42.
One or more
channels do not
display
Channels may be
blocked or hidden
• Make sure that the channels are not blocked. See Blocking
unrated programs on page 64.
• Make sure that the channels are not hidden. The channel may
have been deleted from the channel list. You can add the
channel back to the channel list. See Edit broadcast TV channel
lineup on page 58.
The wrong input may be
selected
• Make sure that you have selected the correct input tile for the
device or service you are trying to use. See Switching TV inputs
on page 47.
You may need to use the
remote control that
came with the cable or
satellite box
• If you are using a cable or satellite box, use the remote that
came with that box to change channels.
I lost my
parental control
PIN
Need PIN recovery
• You will need to factory reset your TV, as the PIN cannot be
recovered or reset any other way. See Factory reset everything
on page 70.
Go to Settings>System>Factory reset.
Some settings
cannot be
accessed
Not all settings are
available for all devices
or inputs
• If the icon or a menu option is grayed, you cannot adjust
settings for the current video input mode.
TV cabinet
creaks
This is normal
• When your TV is in use, the temperature rises naturally and
may cause the cabinet to expand or contract which can cause
a creaking noise. This is not a malfunction.
Control buttons
do not work
TV may be frozen
• Unplug the power cord, wait a few seconds, then plug the cord
back in and turn on your TV.
TV keeps
turning off
Sleep time may be
turned on
• Make sure that the sleep timer is not turned on. See the Sleep
Timer option in Options menu settings on page 51 or
Changing time settings on page 67.
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