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Understanding display messages
99
4. Troubleshooting
8
Toner-related messages
Samsung does not recommend using a non-genuine Samsung toner
cartridge such as refilled or remanufactured. Samsung cannot guarantee a
non-genuine Samsung toner cartridge's quality. Service or repair required
as a result of using non-genuine Samsung toner cartridges will not be
covered under the machine warranty.
Message Meaning Suggested solutions
Install [color]
toner cartridge
A toner cartridge is not
installed.
Reinstall the toner cartridge.
A toner cartridge is not
being detected
Reinstall the toner cartridge two or
three times to confirm it is seated
properly. If the problem persists,
contact the service representatives.
Not removed
protective film from
toner.
Remove the protective film from the
toner cartridge. Refer to Quick
Installation Guide
provided with your
machine.
Not Compatible
[color] toner cart.
The indicated toner
cartridge is not
suitable for your
machine.
Install the corresponding toner
cartridge with a Samsung-genuine
cartridge (see "Replacing the toner
cartridge" on page 63).
Prepare Toner
▼
Small amount of toner
is left in the indicated
cartridge. The
estimated cartridge
life
a
of toner is close.
Prepare a new cartridge for a
replacement. You may temporarily
increase the printing quality by
redistributing the toner (see
"Redistributing toner" on page 61).
Replace Toner
▼
The indicated toner
cartridge has almost
reached its estimated
cartridge life
a
.
• You can choose
Stop
or
Continue
as
shown on the control panel. If you
select
Stop
, the printer stops printing. If
you select
Continue
, the printer keeps
printing but the printing quality cannot
be guaranteed.
• Replace the toner cartridge for the best
print quality when this message
appears. Using a cartridge beyond this
stage can result in printing quality
issues (see "Replacing the toner
cartridge" on page 63).
The indicated toner
cartridge has reached its
estimated cartridge life
a
.
Replace the toner cartridge (see "Replacing
the toner cartridge" on page 63).
a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates
the average capacity of print-outs and is designed pursuant to ISO/IEC 19798 (see "Available
consumables" on page 55). The number of pages may be affected by operating environment,
percentage of image area, printing interval, media, percentage of image area, and media size.
Some amount of toner may remain in the cartridge even when replace new cartridge appears
and the machine stops printing.
Message Meaning Suggested solutions
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