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English 47
Troubleshooting
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code Meaning Action
C-d1 Door lock malfunctions
Turn off the oven and then
restart. If the problem
continues, turn off all power for
30 seconds or more and then
reconnect. If the problem is not
xed, please contact a service
centre.
C-20
Sensor malfunctionsC-21
C-22
C-F1
Only occurs during EEPROM Read/
Write
C-F0
If there is no communication
between the main PCB and sub PCB
C-F2
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom
Turn off the oven and then
restart. If the problem
continues, turn off all power for
30 seconds or more and then
reconnect. If the problem is not
xed, please contact a service
centre.
C-d0
Button problem
Occurs when a button is pressed and
held for a period of time.
Clean the buttons and make
sure there is no water on/
around them. Turn off the oven
and try again. If the problem
continues, contact a local
Samsung service centre.
Problem Cause Action
The oven does not
cook properly.
• If the door is often
opened during cooking
• Do not frequently open
the door unless you
are cooking things that
need to be turned. If
you frequently open
the door, the interior
temperature will be
lower and this may
affect the results of
your cooking.
Steam cleaning
does not work.
• This is because the
temperature is too high.
• Let the oven cool and
then use.
Dual cook mode
does not work.
• If the divider is not
properly assembled
• Insert the divider
correctly and use.
Single cook mode
does not work.
• If the divider is inserted
in the oven.
• Take out the divider
and use.
The fan of the
cavity, that is not
being used in Dual
cook, is operating
(or the temperature
of the cavity is hot).
• For the best cooking
performance and
results, fan and the
heater of the cavity that
is not being used may
operate.
• This is not a product
malfunction, so there is
no need to worry.
NV75N5641RS_EU_DG68-01057C-04_EN.indd 47 11/23/2018 5:42:00 PM
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