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This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con-
tinuously.
The Call FailedCall Failed message appears in the
multifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
X
To initiate an emergency call manually:
press cover : briefly to open.
X
Press SOS button ; briefly.
The indicator lamp in SOS button ; flashes
until the emergency call is concluded.
X
Wait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
X
After the emergency call, close cover :.
i
If the mobile phone network is unavailable,
Mercedes me connect is not able to make
an emergency call. If you leave the vehicle
immediately after pressing the SOS button,
you do not know if Mercedes me connect
has successfully made the emergency call.
In this case, always summon assistance by
other means.
Breakdown assistance call button
X
Press Roadside Assistance button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button : flashes while the call is active.
The multifunction display shows the Con‐Con‐
necting Callnecting Call message. The audio output
is muted.
If a connection can be made, the Call Con‐Call Con‐
nectednected message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R
Current location of the vehicle
R
Vehicle identification number
i
The COMAND display indicates that a call
is active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(Y page 259).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz
technician or makes arrangements for your
vehicle to be transported to the nearest
Mercedes-Benz Service Center.
You may be charged for services such as
repair work and/or towing.
Features
257
Stowage and features
Z
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