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The indicator lamp in one or more of the fol-
lowing buttons continues to light up red
after the system self-diagnosis:
-
SOS button
-
F Roadside Assistance call button
-
ï MB Info call button
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After the system self-diagnosis, the Inoper‐Inoper‐
ativeative or Service Not ActivatedService Not Activated mes-
sage appears in the multifunction display.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
the event of an emergency, help will have to
be summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Service Center or contact the
following service hotlines:
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USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
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Canada: Customer Service at
1-888-923-8367
Emergency call
Important safety notes
G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in
an emergency if:
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you see smoke inside or outside of the
vehicle, e.g. if there is a fire after an acci-
dent
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the vehicle is on a dangerous section of
road
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the vehicle is not visible or cannot easily
be seen by other road users, particularly
when dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or sim-
ilar situations as soon as it is safe to do so.
Move to a safe location along with other
vehicle occupants. In such situations, secure
the vehicle in accordance with national regu-
lations, e. g. with a warning triangle.
A license agreement must be in place in order
to activate the Mercedes me connect service.
Make sure that your system is activated and
operational. To register, press the ï MB
Info call button. If any of the steps mentioned
are not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone hot-
lines:
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USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
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Canada: Customer Service at
1-888-923-8367
General notes
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered.
i
You cannot end an automatically triggered
emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Call
Connecting Call message.
The audio output is muted.
Once the connection has been made, the
Call ConnectedCall Connected message appears in the mul-
tifunction display.
All important information on the emergency is
transmitted, for example:
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Current location of the vehicle (as deter-
mined by the GPS system)
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Vehicle identification number
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Information on the severity of the accident
Shortly after the emergency call has been initi-
ated, a voice connection is automatically
established between the Customer Assistance
Center and the vehicle occupants.
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If the vehicle occupants are responsive, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
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If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance Cen-
ter, the system has been unable to initiate an
emergency call.
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Features
Stowage and features
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