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Factory data reset
You can reset your device to factory defaults, erasing
all data from your device.
This action permanently erases ALL data from the
device, including Google or other account settings,
system and application data and settings, downloaded
applications, as well as your music, photos, videos, and
other files. Any data stored on an external SD card is
not affected.
Note: When you sign in to a Google Account on your
device, Factory Reset Protection is activated. This
protects your device in the event it is lost or stolen.
If you reset your device to factory default settings with
the Factory Reset Protection (FRP) feature activated,
you must enter the user name and password for a
registered Google Account to regain access to the
device. You will not be able to access the device
without the correct credentials.
Warning: If you reset your Google Account password, it
can take 24 hours for the password reset to sync with
all devices registered to the account.
Before resetting your device:
1. Verify that the information you want to keep has
transferred to your storage area.
2. Log in to your Google Account and confirm your
user name and password.
To reset your device:
1. From a Home screen, swipe up to access Apps.
2.
Tap
Settings > Ge
neral management > Reset >
Factory data reset.
3. T
ap Reset and follow the prompts to perform the
reset.
4. When the device restarts, follow the prompts to
set up your device.
Device maintenance 172
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