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Troubleshooting
A-14
■ While sewing
The sewing light
does not come on.
The sewing light is damaged. Contact your authorized Brother dealer or the
nearest Brother authorized service center.
–
“Light” is set to “OFF” in the settings screen. Change the setting to “ON”. B-15
Embroidery unit
does not operate.
Embroidery unit is not attached correctly. Reattach the embroidery unit correctly. B-54
Embroidery frame was attached before the unit
was initialized.
Remove the embroidery frame, and then
perform the initialization process correctly.
B-55
Symptom Probable Cause Remedy Reference
Machine does not
operate.
“Start/Stop” button was not pressed. Press the “Start/Stop” button. B-35
The bobbin winder shaft is pushed to the right. Move the bobbin winder shaft to the left. B-18
There is no pattern selected. Select a pattern. B-35
Presser foot is not lowered. Lower the presser foot. B-2
“Start/Stop” button was pressed with the foot
controller attached.
Remove the foot controller, or use the foot
controller to operate the machine.
B-37
The “Start/Stop” button was pressed while the
machine is set for the sewing speed controller
to control the zigzag stitch width.
Use the foot controller instead of the “Start/
Stop” button to operate the machine, or set the
“Width Control” to “OFF” in the settings screen.
B-13
Needle breaks.
Needle is installed incorrectly. Reinstall the needle correctly. B-31
Needle clamp screw is not tightened. Tighten the needle clamp screw. B-31
Needle is turned or bent. Replace the needle. B-31
Using improper needle or thread for the
selected fabric.
Check the “Fabric/thread/needle combinations”
chart.
B-30
Wrong presser foot was used. Use the recommended presser foot. B-34
Upper thread tension is too tight. Adjust the thread tension. B-41
Fabric is pulled during sewing. Do not pull the fabric during sewing. –
Spool cap is set incorrectly. Check the method for attaching the spool cap,
then reattach the spool cap.
B-18
There are scratches around the opening in the
needle plate.
Replace the needle plate, or consult your
authorized Brother dealer.
A-8
There are scratches around the opening in the
presser foot.
Replace the presser foot, or consult your
authorized Brother dealer.
B-33
There are scratches on the bobbin case. Replace the bobbin case, or consult your
authorized Brother dealer.
A-2
Needle is defective. Replace the needle. B-31
A bobbin designed specifically for this machine
is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
B-18
Upper threading is incorrect. Check the steps for threading the machine and
rethread the machine.
B-24
Bobbin is set incorrectly. Reset the bobbin correctly. B-21
Presser foot is attached incorrectly. Attach the presser foot correctly. B-33
Screw of the presser foot holder is loose. Securely tighten the screw of the presser foot. B-34
Fabric is too thick. Use fabric that the needle can pierce when the
handwheel is turned.
B-30, S-4
Symptom Probable Cause Remedy Reference
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