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8-21
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO COPY RESULTS
Two-sided copying
does not take place.
Does the paper type setting of the
selected tray specify a type of paper that
cannot be used for two-sided copying?
Check "Tray Settings" in the system settings. If the
[Disable Duplex] checkbox is selected , two-sided
copying using that tray will not be possible. Change the
paper type setting to a type that can be used for
two-sided printing.
➞ System Settings > "Paper Tray Settings" > "Tray
Settings" > "Change"
Are you using a special size or type of
paper?
For the paper types and sizes that can be used for
two-sided copying, see "SPECIFICATIONS" in the
Start Guide.
Are you copying using settings that do
not allow two-sided copying?
Two-sided copying can generally be combined with
other special modes, however, some combinations are
not possible. If a prohibited combination is selected, a
message will appear in the touch panel.
Have functions been disabled by the
administrator?
Check with your administrator.
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
The paper size of a
tray cannot be set.
Have functions been disabled by the
administrator?
Check with your administrator.
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
Problem Point to check Solution
The image is too light
or too dark.
Is the image too light or too dark? Select an appropriate exposure mode for the
original being copied and adjust the exposure level
manually.
If you selected an original type instead
of "Auto" for the copy exposure setting,
is the selected original type appropriate
for your original?
Select the original type that matches your original. If the
wrong type is selected, suitable image adjustment will
not be possible.
Part of the image is
cut off.
Has an appropriate ratio been selected
for the original size and paper size?
Select an appropriate ratio setting.
Are you using an AB size original? When copying an AB size original, specify the
original size manually.
Has the correct original size been set? Touch the [Original] key and select the correct size.
Copies come out
blank.
Is the original placed face up or face
down correctly?
When using the document glass, the original must
be placed face down. When using the automatic
document feeder, the original must be placed face
up.
Problem Point to check Solution
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