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Troubleshooting
Troubleshooting
English72
Samsung Smart Home
Problem Action
I could not nd
“Samsung Smart
Home” in the app
market.
• The Samsung Smart Home app is available for smartphones
that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher.
The Samsung Smart
Home app fails to
operate.
• The Samsung Smart Home app is available for applicable
models only.
• The old Samsung Smart Washer app cannot connect with
Samsung Smart Home models.
The Samsung Smart
Home app is installed
but is not connected
to my washer.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Smart Control indicator
on the washer’s display
is off, this indicates that no network connection has been
established. Use the Samsung Smart Home app to connect
and register the washer with your home network access
point (AP).
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I try to
register my washer.
• The connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
The Samsung
Smart Home app
is successfully
connected to my
washer but does not
run.
• Exit and restart the Samsung Smart Home app or unplug
your router and then reconnect it.
FlexWash_WV9900M_DC68-03768A-04_EN.indd 72 2017-05-22 7:03:37
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