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Troubleshooting
English 71
Symptom Action
The tub or the water/
drain hose is frozen.
• For frozen hoses, use warm water to disconnect the frozen
hoses. Soak them in warm water.
• For a frozen tub, ll the tub with warm water, and then wait
for about 10 minutes.
• For the hose connector, put a hot towel on the drain hose
connector.
• After thawing the hoses, reconnect them.
Water drains out
immediately.
• Make sure the drain hose is not clogged, and is hung over
the drain hose hook. Fill the tub halfway with water, and try
spinning again.
• Lift the end of the drain hose to prevent water from draining.
Fill the tub halfway with water, and then run the spin cycle
after releasing the drain hose.
• Make sure the drain hose is installed correctly. See the
installation section of this manual and then adjust the position
of the drain hose as instructed.
• Make sure the washer drains completely if it is turned off
by force. If you operate the washer before it has drained
completely, the washer may supply water and drain
simultaneously.
If an issue continues to occur, contact a local Samsung service center.
FlexWash_WV9900M_DC68-03768A-04_EN.indd 71 2017-05-22 7:03:37
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