Samsung WV60M9900AW 6 cu. ft. 27 Inch Front Load Washer

User Manual - Transcript

• Page 1: FlexWash User manual WV60M9900A FlexWashWV9900MDC6803768A04ENindd 1 20170522 70324
• Page 2 - English - : Contents English2 Contents Safety information 4 What you need to know about the safety instructions 4 Important safety symbols 4 Important safety precautions 5 Critical installation warnings 6 Installation cautions 8 Critical usage warnings 8 Usage cautions 10 Critical cleaning warnings 14 Regulatory notice 15 Installation 18 Unpacking your washer 18 Whats included 19 Installation requirements 21 Stepbystep installation 25 Before you start 35 Initial settings 35 Laundry guidelines 35 Guide to cleaning agents 38 Operations 43 Upper washer 43 Lower washer 45 Simple steps to start 50 Samsung Smart Home 51 Special features 53 Maintenance 56 General considerations 56 Upper washer 59 Lower washer 61 FlexWashWV9900MDC6803768A04ENindd 2 20170522 70324
• Page 3 - English - : Contents English 3 Troubleshooting 67 Checkpoints 67 Samsung Smart Home 72 Information codes 73 Specications 77 Fabric care chart 77 Protecting the environment 78 Declaration of conformity 78 Specication sheet 79 Cycle chart 80 FlexWashWV9900MDC6803768A04ENindd 3 20170522 70324
• Page 4 - English - : Safety information SAVE THESE INSTRUCTIONS English4 Safety information Congratulations on your new Samsung washer This manual contains important information on the installation use and care of your appliance Please take some time to read this manual to take full advantage of your washers many benets and features What you need to know about the safety instructions Please read this manual thoroughly to ensure that you know how to safely and efciently operate the extensive features and functions of your new appliance Please store the manual in a safe location close to the appliance for future reference Use this appliance only for its intended purpose as described in this instruction manual Warnings and Important Safety Instructions in this manual do not cover all possible conditions and situations that may occur It is your responsibility to use common sense caution and care when installing maintaining and operating your washer Because the following operating instructions cover various models the characteristics of your washer may differ slightly from those described in this manual and not all warning signs may be applicable If you have any questions or concerns contact your nearest service center or nd help and information online at wwwsamsungcom Important safety symbols What the icons and signs in this user manual mean WARNING Hazards or unsafe practices that may result in severe personal injury death andor property damage CAUTION Hazards or unsafe practices that may result in personal injury andor property damage NOTE Indicates that a risk of personal injury or material damage exists These warning signs are here to prevent injury to yourself and others Please follow them explicitly After reading this manual store it in a safe place for future reference Read all instructions before using the appliance As with any equipment that uses electricity and moving parts potential hazards exist To safely operate this appliance familiarize yourself with its operation and exercise care when using it FlexWashWV9900MDC6803768A04ENindd 4 20170522 70324
• Page 5 - English - : Safety information SAVE THESE INSTRUCTIONSSAVE THESE INSTRUCTIONS English 5 Important safety precautions WARNING To reduce the risk of re electric shock or injury to persons when using your appliance follow basic precautions including the following 1 Read all instructions before using the appliance 2 Do not wash or dry articles that have been previously cleaned in washed in soaked in or spotted with gasoline drycleaning solvents other ammable or explosive substances as they give off vapors that could ignite or explode 3 Do not allow children to play on or in the appliance Close supervision of children is necessary when the appliance is used near children 4 Before the appliance is removed from service or discarded remove the door to the washing or drying compartment 5 Do not reach into the appliance if the drum is moving 6 Do not install or store this appliance where it will be exposed to the weather 7 Do not tamper with controls 8 Do not repair or replace any part of the appliance or attempt any servicing unless specically recommended in the usermaintenance instructions or in published user repair instructions that you understand and have the skills to carry out 9 Do not add gasoline drycleaning solvents or other ammable or explosive substances to the wash water These substances give off vapors that could ignite or explode 10 Under certain conditions hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more HYDROGEN GAS IS EXPLOSIVE If the hot water system has not been used for such a period before using a washer or combination washerdryer turn on all hot water faucets and let the water ow from each for several minutes This will release any accumulated hydrogen gas As the gas is ammable do not smoke or use an open ame during this time FlexWashWV9900MDC6803768A04ENindd 5 20170522 70324
• Page 6 - English - : Safety information SAVE THESE INSTRUCTIONS Safety information SAVE THESE INSTRUCTIONS English6 Critical installation warnings State of California Proposition 65 Warning US only This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm The installation of this appliance must be performed by a qualied technician or service company Failure to do so may result in electric shock re an explosion problems with the product or injury The appliance is heavy therefore take care when lifting it Plug the power cord into a wall socket that meets local electrical specications Use the socket for this appliance only and do not use an extension cord Sharing a wall socket with other appliances using a power strip or extending the power cord may result in electric shock or re Ensure that the voltage frequency and current supplied to the washer matches those listed in the product specications Failure to do so may result in electric shock or re Plug the power plug into the wall socket rmly Have this appliance installed by a qualied technician or service company Failing to do so may result in electric shock re an explosion problems with the product or injury Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis Unplug the power plug and clean it with a dry cloth Failure to do so may result in electric shock or re Plug the power plug into the wall socket so that the cord is running towards the oor If you plug the power plug into the socket in the opposite direction the electric wires within the cable may be damaged and this may result in electric shock or re Keep all packaging materials out of the reach of children as these may be dangerous If a child places a plastic bag over his or her head he or she can suffocate FlexWashWV9900MDC6803768A04ENindd 6 20170522 70324
• Page 7 - English - : Safety information SAVE THESE INSTRUCTIONSSAVE THESE INSTRUCTIONS English 7 If the appliance power plug or power cord is damaged contact your nearest Samsung service center for service This appliance must be properly grounded Do not ground the appliance to a gas pipe plastic water pipe or telephone line This may result in electric shock re an explosion or problems with the product Never plug the power cord into a socket that is not grounded correctly Make sure that the socket is in accord with local and national regulations Do not install this appliance near a heater or any ammable material Do not install this appliance in a humid oily or dusty location or in a location exposed to direct sunlight or water rain drops Do not install this appliance in a location exposed to low temperatures Frost may cause the tubes to burst Do not install this appliance in a location where gas may leak This may result in electric shock or re Do not use an electric transformer to power the washer This may result in electric shock or re Do not use a damaged power plug damaged power cord or loose wall socket This may result in electric shock or re Do not pull or bend the power cord excessively Do not twist or tie the power cord Do not hook the power cord over a metal object place a heavy object on the power cord insert the power cord between objects or push the power cord into the space behind the appliance This may result in electric shock or re Do not pull the power cord when unplugging the power plug Unplug the power plug by pulling the plug Failure to do so may result in electric shock or re This appliance should be positioned so that the power plug the water supply taps and the drain pipes are accessible FlexWashWV9900MDC6803768A04ENindd 7 20170522 70324
• Page 8 - English - : Safety information SAVE THESE INSTRUCTIONS Safety information SAVE THESE INSTRUCTIONS English8 Installation cautions CAUTION This appliance should be positioned in such a way that the power plug is easily accessible Failure to do so may result in electric shock or re due to electric leakage Install your appliance on a solid level oor that can support its weight Failure to do so may result in abnormal vibrations movement noise or problems with the product Critical usage warnings WARNING If the appliance is ooded turn off the water and power supplies immediately and contact your nearest Samsung service center Do not touch the power plug with wet hands Failure to do so may result in electric shock If the appliance generates a strange noise a burning smell or smoke unplug the power plug immediately and contact your nearest Samsung service center Failure to do so may result in electric shock or re In the event of a gas leak such as propane gas LP gas etc ventilate the room immediately without touching the power plug Do not touch the appliance or power cord Do not use a ventilating fan Do not turn on a light A spark may result in an explosion or re Do not let children play in or on the washer In addition when disposing of the appliance remove the washer door lever Children can suffocate to death if trapped inside the product Make sure to remove the packaging sponge styrofoam attached to the bottom of the washer before using it Do not wash items contaminated with gasoline kerosene benzene paint thinner alcohol or other ammable or explosive substances in the washer This may result in electric shock re or an explosion FlexWashWV9900MDC6803768A04ENindd 8 20170522 70324
• Page 9 - English - : Safety information SAVE THESE INSTRUCTIONSSAVE THESE INSTRUCTIONS English 9 Do not open the washer door by force while it is operating hightemperature washing dryingspinning Water owing out of the washer may result in burns or cause the oor to be slippery This may result in injury Opening the door by force may result in damage to the product or injury Do not insert your hand under the washer while an operation is in progress This may result in injury Do not touch the power plug with wet hands This may result in electric shock Do not operate the appliance with wet hands This may result in electric shock Do not turn the appliance off by unplugging the power plug while an operation is in progress Plugging the power plug into the wall socket again may cause a spark and result in electric shock or re Do not let children or the inrm use this washer without proper supervision Do not let children climb in or onto the appliance This may result in electric shock burns or injury Do not insert your hand or a metal object under the washer while it is operating This may result in injury Do not unplug the appliance by pulling the power cord Always grip the plug rmly and pull it straight out of the outlet Damage to the power cord may cause a shortcircuit re andor electric shock Do not attempt to repair disassemble or modify the appliance yourself Do not use a fuse such as copper steel wire etc other than a standard fuse If the appliance needs to be repaired or reinstalled contact your nearest Samsung service center Failure to do so may result in electric shock re problems with the product or injury If the water supply hose comes loose from the faucet and oods the appliance unplug the power plug Failure to do so may result in electric shock or re FlexWashWV9900MDC6803768A04ENindd 9 20170522 70324
• Page 10 - English - : Safety information SAVE THESE INSTRUCTIONS Safety information SAVE THESE INSTRUCTIONS English10 Unplug the power plug when the appliance is not being used for long periods of time or during a thunder or lightning storm Failure to do so may result in electric shock or re If any foreign substance enters the appliance unplug the power plug and contact your nearest Samsung service center This may result in electric shock or re Do not let children or pets play in or on your washer The washer door does not open easily from the inside and children may be seriously injured if trapped inside Usage cautions CAUTION If the washer is contaminated by a foreign substance such as detergent dirt food waste etc unplug the power plug and clean the washer using a damp soft cloth Failure to do so may result in discoloration deformation damage or rust The front glass or lid may be broken by a strong impact Take care when using the washer If the glass is broken it may result in injury After a water supply failure or when reconnecting the water supply hose open the faucet slowly Open the faucet slowly after a long period of nonuse The air pressure in the water supply hose or the water pipe may damage a product part or result in a water leak If a draining error occurs during an operation check if there is a draining problem If the washer is used when it is ooded because of a draining problem it may result in electric shock or re Insert the laundry into the washer completely so that the laundry does not get caught in the door If laundry gets caught in the door it may result in damage to the laundry or the washer or result in a water leak Turn the water supply off when the washer is not being used Ensure that the water supply hose connectors are properly tightened FlexWashWV9900MDC6803768A04ENindd 10 20170522 70324
• Page 11 - English - : Safety information SAVE THESE INSTRUCTIONSSAVE THESE INSTRUCTIONS English 11 Ensure that the rubber seal and front door glass are not contaminated by a foreign substance eg waste thread hair etc If a foreign substance is caught in the door or the door is not completely closed it may cause a water leak Open the faucet and check if the water supply hose connectors are rmly tightened and that there are no water leaks before using the product If the connectors on the water supply hoses are loose it may result in a water leak The product you have purchased is designed for domestic use only Using the product for business purposes qualies as product misuse If the product is used for business purposes the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse Do not stand on the appliance or place objects such as laundry lighted candles lighted cigarettes dishes chemicals metal objects etc on the appliance This may result in electric shock re problems with the product or injury Do not spray volatile material such as insecticide onto the surface of the appliance As well as being harmful to humans this may result in electric shock re or problems with the product Do not place objects that generate electromagnetic elds near the washer This may result in injury due to a malfunction Water drained during a hightemperature wash or drying cycle is hot Do not touch the water This may result in burns or injury Do not wash spin or dry waterproof seats mats or clothing unless your appliance has a special cycle for washing these items For waterproof fabrics only use the WATERPROOF cycle Do not use other cycles for waterproof fabrics WATERPROOF cyclefeatured models only Woollen bedding rain covers shing vests ski pants sleeping bags diaper covers sweat suits and bicycle motor cycle and car covers etc Do not wash thick or hard mats even if the washer mark is on the care label This may result in injury or damage to the washer walls oor or clothing due to abnormal vibrations FlexWashWV9900MDC6803768A04ENindd 11 20170522 70324
• Page 12 - English - : Safety information SAVE THESE INSTRUCTIONS Safety information SAVE THESE INSTRUCTIONS English12 Do not wash throw rugs or doormats with rubber backing in the washer The rubber backing may come off and stick to inside the drum and this may result in a malfunction such as a drainage error Do not operate the washer when the detergent drawer is removed This may result in electric shock or injury due to a water leak Do not touch the insides of the drum during or just after drying as it is hot This may result in burns Do not insert your hand into the detergent drawer This may result in injury as your hand may be caught by the detergent input device Do not use the liquid detergent container on applicable models only for powdered detergent Remove the container and put powdered detergent directly into the Main wash compartment Do not place any objects such as shoes food waste animals other than laundry into the washer This may result in damage to the washer or injury and death in the case of pets due to abnormal vibrations Do not press the buttons using sharp objects such as pins knifes ngernails etc This may result in electric shock or injury Do not wash laundry contaminated by oils creams or lotions usually found in skincare shops or massage clinics This may cause the rubber seal to become deformed and result in a water leak Do not leave metal objects such as safety pins or hair pins in the drum for long periods of time Do not leave bleach in the drum for long periods of time Doing either may cause the drum to rust If rust starts appearing on the surface of the drum apply a neutral cleansing agent to the surface and use a sponge to clean it Never use a metal brush Do not use dry cleaning detergent in the washer and do not wash rinse or spin laundry contaminated by dry cleaning detergent This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil Do not use water from water coolingheating devices This may result in problems with the washer FlexWashWV9900MDC6803768A04ENindd 12 20170522 70324
• Page 13 - English - : Safety information SAVE THESE INSTRUCTIONSSAVE THESE INSTRUCTIONS English 13 Do not use natural handwashing soap in the washer If it hardens and accumulates inside the washer it may result in problems with the product discoloration rust or bad odors Place socks and brassieres in a washing net and wash them with the other laundry Do not wash large laundry items such as bedding in the washing net Failure to do so may result in injury due to abnormal vibrations Place smaller items such as lace socks and lingerie in the washing net Do not use hardened detergent If it accumulates inside the washer it may result in a water leak Make sure that the pockets of all the clothing items to be washed are empty Hard sharp objects such as coins safety pins nails screws or stones can cause extensive damage to the washer Do not wash clothing with large buckles buttons or other heavy metal objects in the washer Sort the laundry by color on the basis of its colorfastness and select the recommended cycle water temperature and additional functions Failure to do this may result in discoloration or fabric damage Take care that childrens ngers are not caught in the door when you close it Failure to do so may result in injury FlexWashWV9900MDC6803768A04ENindd 13 20170522 70324
• Page 14 - English - : Safety information SAVE THESE INSTRUCTIONS Safety information SAVE THESE INSTRUCTIONS English14 Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it Do not use a strong acidic cleaning agent Do not use benzene thinner or alcohol to clean the appliance This may result in discoloration deformation damage electric shock or re Before cleaning the washer or performing maintenance unplug it from the wall socket Failure to do so may result in electric shock or re FlexWashWV9900MDC6803768A04ENindd 14 20170522 70325
• Page 15 - English - : Regulatory notice SAVE THESE INSTRUCTIONS English 15 Regulatory notice FCC Notice CAUTION Any changes or modications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment This device complies with Part 15 of FCC Rules Operation is Subject to following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that cause undesired operation For products sold in the US and Canadian markets only channels 111 are available You cannot select any other channels FCC STATEMENT This equipment has been tested and found to comply within the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorienting or relocating the receiving antenna Increasing the separation between the equipment and receiver Connecting the equipment to an outlet that is on a different circuit than the radio or TV Consulting the dealer or an experienced radioTV technician for help FCC RADIATION EXPOSURE STATEMENT This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated so there is at least 8 inches 20 cm between the radiator and your body This device and its antennas must not be colocated or operated in conjunction with any other antenna or transmitter FlexWashWV9900MDC6803768A04ENindd 15 20170522 70325
• Page 16 - English - : Regulatory notice SAVE THESE INSTRUCTIONS Regulatory notice English16 IC Notice The term IC before the radio certication number only signies that Industry Canada technical specications were met Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device This Class B digital apparatus complies with Canadian ICES003 Cet appareil numérique de la classe B est conforme á la norme NMB003 du Canada For products sold in the US and Canadian markets only channels 111 are available You cannot select any other channels IC RADIATION EXPOSURE STATEMENT This equipment complies with IC RSS102 radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated so there is at least 8 inches 20 cm between the radiator and your body This device and its antennas must not be colocated or operated in conjunction with any other antenna or transmitter FlexWashWV9900MDC6803768A04ENindd 16 20170522 70325
• Page 17 - English - : Regulatory notice SAVE THESE INSTRUCTIONS English 17 Open Source License Notice The software included in this product contains open source software You may obtain the complete corresponding source code for a period of three years after the last shipment of this product by sending an email to mailtoossrequestsamsungcom It is also possible to obtain the complete corresponding source code in a physical medium such as a CDROM a minimal charge will be required The following URL httpopensourcesamsungcomopensourceSimpleConnectTPseq0 leads to the download page of the source code made available and open source license information as related to this product This offer is valid to anyone in receipt of this information FlexWashWV9900MDC6803768A04ENindd 17 20170522 70325
• Page 18 - English - : Installation English18 Installation Follow these instructions carefully to ensure proper installation of the washer and to prevent accidents when doing laundry WARNING Control board heat sink motor inlet valve and pump are intentionally not grounded and may present a risk of electric shock only during servicing Unpacking your washer Unpack your washer and inspect it for shipping damage Make sure you have received all the items shown below If your washer was damaged during shipping or you do not have all of the items contact 1800SAMSUNG 18007267864 To prevent personal injury or strain wear protective gloves whenever lifting or carrying the unit WARNING Packing materials can be dangerous to children Keep all packing material plastic bags polystyrene etc well out of childrens reach CAUTION When unpacking the washer a 2 person collaboration is needed To remove the cushion bottom of the packing materials do not tip the washer over on its front When you lay the washer down to remove the carton base protect the sides of the washer and lay it down carefully Never lay your washer on its back or front CAUTION Do not yank out or remove the sealing of the inner door This may cause a leak during the washing process FlexWashWV9900MDC6803768A04ENindd 18 20170522 70325
• Page 19 - English - : Installation English 19 Whats included Make sure all the parts are included in the product package If you have a question about the washer or the parts contact a local Samsung customer center or your retailer 01 Lower detergent compartment 02 Tub 03 Front door 04 Drum 05 Filter cover 06 Pump lter 07 Emergency drain tube 08 Top door 09 Protective cover inner 10 Lint lter 11 Upper detergent compartment 12 Main panel 13 Power plug 14 Pipe connector Upper drain hose amp lower drain hose 15 Levelling legs FlexWashWV9900MDC6803768A04ENindd 19 20170522 70325
• Page 20 - English - : Installation Installation English20 Accessories supplied Bolt caps Hose guide x 2 Tie straps Aqua Pebble Rubber cups When not using the pedestal use the rubber cups for soft oors or surfaces Accessories not supplied You must purchase these items at a local service center Water hoses sold separately Antislip pads sold separately Pedestal ex system only NOTE The number 7 to 9 of bolt caps provided depends on the model The appearance of the washer and provided accessories may differ by model To purchase an accessory or lost part contact a local Samsung service center or your retailer WE272N is a pedestal dedicated to the ex system CAUTION Do not reuse old water hoses which may leak or burst causing ooding andor property damage Make sure rubber washers are inserted in each coupling of both water hoses FlexWashWV9900MDC6803768A04ENindd 20 20170522 70327
• Page 21 - English - : Installation English 21 Tools required for installation not supplied Measuring tape Philips screwdriver Level Adjustable pliers Installation requirements Electrical supply and grounding AC 120 V 60 Hz fuse or circuit breaker is required Use an individual branch circuit Connect only the washer to the circuit WARNING Do NOT use an extension cord Use only the power cord that comes with the washer Do NOT connect the ground wire to plastic plumbing gas lines or hot water pipes Improperly connected grounding conductors may cause electric shock To ensure proper grounding the washer comes with a power cord featuring a threeprong grounding plug for use in a properly installed and grounded outlet Check with a qualied electrician or service person if you are not sure about the grounding Do not modify the provided plug If it does not t the outlet call a qualied electrician to install a proper outlet To prevent unnecessary risk of re electrical shock or personal injury all wiring and grounding must be done in accordance with local codes or in the absence of local codes in accordance with the National Electrical Code ANSI NFPA No 70Latest Revision for the US or the Canadian Electrical Code CSA C221 Latest Revisions and local codes and ordinances It is your responsibility to provide adequate electrical service for your washer FlexWashWV9900MDC6803768A04ENindd 21 20170522 70327
• Page 22 - English - : Installation Installation English22 Water supply Water pressure less than 20 psi 137 kPa may cause the water valve not to close completely Or it may take longer to ll the drum causing the washer to turn off Taps must be within 4 feet 122 cm from the rear of the washer so that the provided inlet hoses reach the washer To reduce the risk of leaks Make sure taps are easily accessible Turn off the taps when the washer is not in use Check for any leaks at the water inlet hose ttings on a regular basis CAUTION Before using the washer for the rst time check all connections at the water valve and taps for any leaks Drain Samsung recommends a standpipe 18 in 46 cm high The drain hose must be connected through the hose clip to the standpipe and the standpipe must fully cover the drain hose Flooring For best performance the washer must be installed on a solid oor Wood oors may need to be reinforced to minimize vibration andor unbalanced loads Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle CAUTION Do NOT install the washer on a platform or a poorly supported structure Water temperature Do not install the washer in areas where water may freeze as the washer always retains some water in its water valves pumps andor hoses Frozen water left in the connection parts may cause damage to belts the pump and other components of the washer FlexWashWV9900MDC6803768A04ENindd 22 20170522 70327
• Page 23 - English - : Installation English 23 Alcove or closet installation Minimum clearance for stable operation Sides 1 in 25 mm Rear 6 in 152 mm Top 21 in 533 mm Front 2 in 51 mm If both the washer and a dryer are installed in the same location the front of the alcove or closet must have at least a 72 in² 465 cm² unobstructed air opening Your washer alone does not require a specic air opening Installation on a pedestal A B D E F C A 546 in 1386 mm D 27 in 686 mm B 34 in 864 mm E 469 in 1192 mm C 6 in 152 mm F 522 in 1326 mm FlexWashWV9900MDC6803768A04ENindd 23 20170522 70327
• Page 24 - English - : Installation Installation English24 Side by side installation A E A A C B B F D A 1 in 25 mm D 34 in 864 mm B 27 in 686 mm E 2 in 51 mm C 21 in 533 mm F 6 in 152 mm This clearance is not applicable to standalone washers A A 61 in 1550 mm FlexWashWV9900MDC6803768A04ENindd 24 20170522 70327
• Page 25 - English - : Installation English 25 Stepbystep installation STEP 1 Select a location Location requirements A solid level surface without carpeting or ooring that may obstruct ventilation No direct sunlight Adequate room for ventilation and wiring Ambient temperature always higher than the freezing point 32 F0 C Away from heat sources STEP 2 Remove the shipping bolts WARNING Packaging materials can be dangerous to children Dispose all packaging material plastic bags polystyrene etc out of childrens reach To ensure proper installation all 7 shipping bolts must be removed Unpack the product package and remove all shipping bolts x7 1 Loosen all shipping bolts on the rear of the machine using the wrench NOTE An adjustable wrench or 10 mm open end wrench is required for removing the shipping bolts 2 Fill the holes with the supplied plastic bolt caps Keep the shipping bolts for future use FlexWashWV9900MDC6803768A04ENindd 25 20170522 70328
• Page 26 - English - : Installation Installation English26 STEP 3 Adjust the levelling legs 1 Gently slide the washer into position Excessive force may damage the levelling legs 2 Level the washer by manually adjusting the levelling legs 3 When levelling is complete tighten the nuts using the wrench NOTE An adjustable wrench or 17 mm open end wrench is required to loosen or tighten the leveling legs STEP 4 Put the rubber cups on the legs Only for soft oor or surface To protect a soft oor or surface use the provided rubber cups You dont need to use the rubber cups on a hard oor or on a pedestal 1 Let two or more persons hold both sides of the washer 2 While slanting the washer to one side put the rubber cups under each leg of the washer one by one CAUTION Make sure you have two or more persons insert the rubber cups Otherwise the washer may fall causing physical or property damage FlexWashWV9900MDC6803768A04ENindd 26 20170522 70328
• Page 27 - English - : Installation English 27 STEP 5 Connect the water hoses B A CAUTION Make sure you use a new water hose and that there are rubber gaskets B inside the couplings A at either end of each water hose A water hose without the gasket may leak If there is a water leak stop using the washer and contact a local Samsung service center A water leak may cause electric shock Do not stretch the water hose by force If the hose is too short replace the hose with a longer highpressure hose To prevent leaks make sure both water hoses are not bent or kinked A water leak may cause electric shock FlexWashWV9900MDC6803768A04ENindd 27 20170522 70328
• Page 28 - English - : Installation Installation English28 BA To connect the water hoses to the taps 1 Connect one end of each water hose to the Hot or Cold tap 2 Turn the ttings by hand until they are tight and then tighten them an additional twothirds of a turn with a pliers To prevent damage do not overtighten the ttings 3 When done pull the water hoses up and down to check if they are properly connected 4 Put the other ends of the hoses into a bucket and open the taps for 1015 seconds to remove impurities When done close the taps FlexWashWV9900MDC6803768A04ENindd 28 20170522 70329
• Page 29 - English - : Installation English 29 5 Connect the other ends of the water hoses to the corresponding inlets on the rear of the machine as specied Make sure the hot water hose is connected to the hot inlet and the cold water hose to the cold inlet 6 Repeat step 2 above on the other ttings Make sure both water hoses are connected properly See the 4C information code for troubleshooting 7 Open both taps and then check if there is a leak CAUTION To prevent water hoses from being bent or kinked make sure there is at least a 6inch 150 mm space between the washer and the rear wall NOTE If you do not want to use hot water insert the inlet cap into the hot water inlet You must purchase the inlet cap If the hot water inlet is closed with the inlet cap you must select Cold for the water temperature All other water indicators turn off FlexWashWV9900MDC6803768A04ENindd 29 20170522 70329
• Page 30 - English - : Installation Installation English30 STEP 6 Position the drain system A B C The pipe connector is attached on the product NOTE A Upper drain hose B Lower drain hose C Pipe Connector In a wall standpipe drain system The drain hose must be placed into a wall standpipe drain system After inserting 2 drain hoses into the pipe connector use tie straps to bind the drain hoses and then insert the pipe connector into the wall standpipe When complete use the tie straps to bind the drain hose to the water hose WARNING Make sure to use the pipe connector before inserting the drain hoses Without the pipe connector the drain hose will not be positioned securely inside the wall standpipe causing a water leak FlexWashWV9900MDC6803768A04ENindd 30 20170522 70330
• Page 31 - English - : Installation English 31 The pipe connector can be positioned in the following ways A B Over the edge of a wash basin The pipe connector B must be placed at a height of between 24 in 60 cm and 35 in 90 cm from the oor To keep the spout of the drain hose bent use the supplied plastic hose guide A Secure the guide to the wall using a hook to ensure stable drainage NOTE B Pipe Connector A F D G E B C ln a standpipe or laundry tub The laundry tub B or standpipe C must be no shorter than 18 in 46 cm and no higher or longer than 96 inches 245 cm Make sure the pipe connector and the standpipe are not airtight The height of the standpipe E must be 43 in 1100 mm or higher from the oor NOTE A Hose guide D Tie straps F Pipe Connector G 85 mm CAUTION Do not extend the Yshaped pipe connector using an extension hose Make sure you face the tip of the pipe connector downwards to the drain hole Positioning the connector tip elsewhere can cause the drained water to ow backward A E F D B C Dimensions of the pipe connector A 172 mm D 67 mm B 1125 mm E Ø 35 C 85 mm F 60 mm FlexWashWV9900MDC6803768A04ENindd 31 20170522 70330
• Page 32 - English - : Installation Installation English32 To position without the pipe connector If you do not use the pipe connector each drain hose can be positioned in the following ways AA Over the edge of a wash basin The drain hose must be placed at a height of between 24 in 60 cm and 35 in 90 cm from the oor To keep the spout of the drain hose bent use the supplied plastic hose guide A Secure the guide to the wall using a hook to ensure stable drainage A D B C E ln a standpipe or laundry tub The laundry tub B or standpipe C must be no shorter than 18 in 46 cm and no higher or longer than 96 inches 245 cm Make sure the drain hose and the standpipe are not airtight The height of the standpipe E must be 43 in 1100 mm or higher from the oor NOTE A Hose guide D Tie straps FlexWashWV9900MDC6803768A04ENindd 32 20170522 70330
• Page 33 - English - : Installation English 33 A CAUTION Connect the hose guide A within 35 in 76127 cm from the end of the drain hose If the drain hose is extended beyond the end of the hose guide mold or microorganisms could spread inside the washer The drain hose can be installed up to 96 in 245 cm high but the draining capability can be reduced at the maximum height Water remaining in the drain system may cause an odor If the drain hose is installed less than 18 in 46 cm high water can be drained during the process due to a siphon phenomenon If this happens a 4C information code appears on the display FlexWashWV9900MDC6803768A04ENindd 33 20170522 70331
• Page 34 - English - : Installation Installation English34 NOTE To position using the pipe connector You washer comes with a pipe connector that is designed to join the upper drain hose and the lower drain hose You can choose to use the connector to combine two drain hoses into a single outlet 1 Insert the clamp ring on the end of the drain hose one for each drain hose A 2 Insert the pipe connector into the drain hoses Make sure the longer side A ts into the drain hose running from the lower washer 3 Fix the position of the clamp rings near the end of each hose To remove the pipe connector follow these steps above in the reverse order STEP 7 Final check and power on Before using your washer make sure to remove the dehumidifying agent silica gel from inside the upper washer Do not eat or swallow the dehumidifying agent silica gel The protective cover may form moisture on its surface after the washer has checked for a leak to ensure normal operation This is normal and does not indicate a defective part Open the cover for a moment to remove the moisture Plug the power cord into an AC 120 V 60 Hz approved electrical outlet protected by a fuse or circuit breaker Then press POWER to turn on the washer FlexWashWV9900MDC6803768A04ENindd 34 20170522 70331
• Page 35 - English - : Before you start English 35 Before you start Initial settings Run Calibration recommended Calibration ensures accurate weight detection by the washer Make sure the tub or drum is empty before running Calibration To calibrate the upper washer 1 Press POWER on the control panel of the upper washer to turn the washer on 2 Press and hold NORMAL and Temp simultaneously for 3 seconds 3 Press STARTPAUSE to start Calibration The door is locked during the operation The tub keeps rotating clockwise and counter clockwise for several minutes 4 When complete the upper washer turns off automatically To calibrate the lower washer 1 Press POWER on the control panel of the lower washer to turn the washer on 2 Press and hold Temp and Delay End on the lower washer control panel simultaneously for 3 seconds 3 Press STARTPAUSE on the lower washer control panel to start Calibration 4 When complete the lower washer turns off automatically NOTE Instead of rotating the tub the lower washer rotates the drum Laundry guidelines STEP 1 Sort Sort the laundry according to these criteria Care Label Sort the laundry into cottons mixed bres synthetics silks wools and rayon Color Separate whites from colors Size Mixing different sized items together in the drum or tub improves the washing performance Sensitivity Wash delicate items separately For pure new woollen items curtains and silk items check the labels for washing instructions NOTE Make sure to check the care label on all clothing and sort clothing accordingly before starting the wash FlexWashWV9900MDC6803768A04ENindd 35 20170522 70331
• Page 36 - English - : Before you start Before you start English36 STEP 2 Empty pockets Empty all the pockets of your laundry items Metal objects such as coins pins and buckles on clothing may damage other laundry items as well as the drum or tub Turn clothing with buttons and embroideries inside out If pants or jacket zippers are open while washing the drum or tub may be damaged Zippers should be closed and xed with a string Clothing with long strings may become entangled with other clothes Make sure to tie the strings before starting the wash STEP 3 Use a laundry net Brassieres water washable must be placed in a laundry net Metal parts of the brassieres may break through and tear other laundry items Small light clothing such as socks gloves stockings and handkerchiefs may become caught around the door Place them inside a ne laundry net Do not wash the laundry net by itself without other laundry This may cause abnormal vibrations that could move the washer and result in injury STEP 4 Determine the load capacity Lower washer Do not overload the washer Overloading may cause the washer to wash improperly NOTE When washing bedding or bedding covers the wash time may be lengthened or the spin efciency may be reduced For bedding or bedding covers the recommended maximum spin level is Low or Medium Spin and the load capacity is 30 kg or less CAUTION If the laundry is unbalanced and the Ub information code is displayed redistribute the load Unbalanced laundry may reduce the spinning performance FlexWashWV9900MDC6803768A04ENindd 36 20170522 70331
• Page 37 - English - : Before you start English 37 Upper washer Laundry guidelines Use the upper washer for small loads under 33 lbs 15 kg Load Shorts Blue Jeans Cotton pants Shirts Short sleeved Tshirts 33 lb 15 kg 4 1 3 4 9 Load Tshirts Sports wear upper Sports wear pants Shower towel Towel small 33 lb 15 kg 4 3 3 2 10 NOTE Use the recommended load for optimal washing performance Overloads may reduce the performance Use the lower washer for stubborn or heavily soiled loads or loads larger than recommended STEP 5 Add the correct detergent type The type of detergent depends on the type of fabric cotton synthetic delicate items wool color wash temperature and degree of soiling Always use low suds HE laundry detergent which is designed for automatic washers NOTE Follow the detergent manufacturers recommendations based on the weight of the laundry the degree of soiling and the hardness of the water in your local area If you are not sure about the water hardness contact your local water authority Do not use detergent that has hardened or solidied This detergent may remain after the rinse cycle blocking the drain outlet Use HE detergent only Your washer is designed to use high efciency HE detergents For the best cleaning results use a high efciency detergent such as Tide HE Wisk HE Cheer HE or Gain HE High efciency detergents contain suds suppressors that reduce or eliminate suds When fewer suds are produced the load tumbles more efciently and cleaning is maximized Brand names are trademarks of their respective manufacturers WARNING Regular detergent is not recommended Use HE detergents only FlexWashWV9900MDC6803768A04ENindd 37 20170522 70331
• Page 38 - English - : Before you start Before you start English38 Guide to cleaning agents Upper washer A B The upper washer provides two cleaning agent compartments the leftside compartment for bleach and the right side for fabric softener You can apply detergent manually into the tub using the provided Aqua Pebble Bleach compartment A Add non chlorine bleach as instructed by the manufacturer Softener compartment B Add a recommended amount of fabric softener as instructed by the manufacturer To apply cleaning agents to the upper washer 1 Open the top door and then the protective cover Remove the Aqua Pebble from the fabric softener container FlexWashWV9900MDC6803768A04ENindd 38 20170522 70331
• Page 39 - English - : Before you start English 39 2 Put a recommended amount of liquid or powdered detergent into the provided Aqua Pebble The Aqua Pebble has a guide line marked 20 ml near its top which is the max line Do not exceed the max line CAUTION Any detergent to be added to the upper washer must be put in the provided Aqua Pebble Use HE detergent only If you are adding powdered detergent use the provided detergent cup and add only one cup of detergent Excessive amounts of detergent may cause detergent residue Make sure the powdered detergent you add is a nely ground variety Do not use the Aqua Pebble for bleach andor fabric softener 3 Insert the Aqua Pebble around the center of the tub and then put the laundry over the Aqua Pebble CAUTION Make sure the Aqua Pebble is input rst so it is placed under the laundry Otherwise detergent may not dissolve fully causing residue after the wash is complete A 4 Add a recommended amount of fabric softener to the softener compartment Do not exceed the max line A FlexWashWV9900MDC6803768A04ENindd 39 20170522 70332
• Page 40 - English - : Before you start Before you start English40 5 Add a recommended amount of nonchlorine bleach to the bleach compartment Use caution not to overll the compartment 6 Close the protective cover and then the top door NOTE When the cycle is complete take out the Aqua Pebble turn it over and put it on the softener compartment for later use see the gure The Aqua Pebble is designed to t in the softener compartment after it has been turned over CAUTION Do not use chlorine bleach which may damage the laundry Use caution when inserting the Aqua Pebble as it is supposed to be balanced on top of the laundry at the beginning of the wash Tipping the Aqua Pebble before the start of a wash may cause detergent residue to remain on the laundry at the end of the wash causing discoloration of the laundry andor reduced washing performance Before each wash make sure to clean the Aqua Pebble before adding fresh detergent Do not insert the Aqua Pebble into a folded item or between different laundry items Do not use liquid or powdered chlorine bleach Do not put or store cleaning agents such as detergent bleach and fabric softener on top of your washer Wipe up any spills immediately to prevent damage to the washer especially the nish and the control panels NOTE It is normal for a small amount of water to remain in the detergent compartments at the end of a cycle When adding colorsafe bleach we recommend you also use liquid detergent When the wash is complete remove the Aqua Pebble from the tub and clean it so that it is readily available for later use FlexWashWV9900MDC6803768A04ENindd 40 20170522 70332
• Page 41 - English - : Before you start English 41 Lower washer A B C The lower washer provides three cleaning agent compartments the leftmost compartment for the main wash the right rst one for bleach and the far right for fabric softener Main wash compartment A Add a recommended amount of liquid or powdered detergent to the main wash compartment Bleach compartment B Add chlorine bleach as instructed by the manufacturer Softener compartment C Add a recommended amount of fabric softener to the softener compartment CAUTION Do not use ball or net types of detergent Do not put tablet or capsule types of detergent in the detergent compartment Tablet or capsule types of detergent must be put directly in the drum To prevent the compartment from clogging concentrated or highlyenriched agents fabric softener or detergent must be diluted with water before being added To apply cleaning agents to the lower washer 1 Open the topfront cover FlexWashWV9900MDC6803768A04ENindd 41 20170522 70332
• Page 42 - English - : Before you start Before you start English42 A 2 Add a recommended amount of liquid or powdered detergent to the detergent compartment Do not exceed the max line A NOTE To apply powdered detergent rst remove the liquid detergent container 3 Add a recommended amount of fabric softener to the softener compartment Do not exceed the max line 4 If you want to add bleach add a recommended amount of chlorine bleach to the bleach compartment Do not exceed the max line 5 Close the topfront cover NOTE If you use a high efciency HE detergent apply 3 of the recommended amount to the main wash compartment Oxygen boosters can increase washing performance Make sure to add the oxygen booster after putting the laundry into the drum To use both powdered detergent and powdered oxygen booster it is more effective to put them together into the drum before loading the laundry FlexWashWV9900MDC6803768A04ENindd 42 20170522 70333
• Page 43 - English - : Operations English 43 Operations Your dual loading washer features upper and the lower washers for your convenience The upper washer is an automatic tub loader that is designed to wash relatively small loads while the lower washer is a drum loader that takes care of normal or relatively heavy loads The main panel is divided into 2 independent control panels WARNING To reduce the risk of re electric shock or injury to persons read the IMPORTANT SAFETY INSTRUCTIONS before operating this washer Upper washer Control panel 05 06 07 08 01 Cycle bar Press to select a cycle 02 POWER Press to turn the upper washer on or off 03 STARTPAUSE Hold to Start Press and hold to start operation or press to stop operation temporarily 04 Status bar The status bar shows current cycle information and estimated time remaining or an information code if the upper washer needs to be checked 05 Temp Press to toggle between two different water temperature options Warm Colorfast items Cold Brightly colored very lightly soiled items 06 Extra Rinse Use to add an additional rinse at the end of the cycle to remove laundry additives more thoroughly 07 Self Clean Use to clean dirt and bacteria from the tub Regular use after every 20 washes is recommended No detergent or bleach is needed Make sure the tub is empty 08 Smart Control After connecting the upper washer to your home network using the Samsung Smart Home app you can control the washer remotely When started the Smart Control indicator blinks and the top door locks The washer enters waiting mode and waits for remote commands For more information visit the Samsung Smart Home page FlexWashWV9900MDC6803768A04ENindd 43 20170522 70333
• Page 44 - English - : Operations Operations English44 Cycle overview Cycle Description NORMAL For lightly soiled cotton tshirts towels and mixed loads Use to wash lightly soiled normal items except delicate fabrics such as silk or handwashonly fabrics DELICATES For sheer fabrics bras lingerie silks and other handwashonly fabrics For best results use liquid detergent ACTIVE WEAR For exercise wear such as training pants shirtstops and other performance clothing This cycle provides effective soil removal with controlled tub rotation for special fabric care RINSESPIN For loads that need rinsing only or for loads you want to add rinseaided fabric softener to NOTE Spin Only This cycle runs a spin cycle only Press and hold RINSESPIN for 3 seconds FlexWashWV9900MDC6803768A04ENindd 44 20170522 70333
• Page 45 - English - : Operations English 45 Lower washer Control panel 05 06 07 08 01 Cycle area Press to select a cycle 02 POWER Press to turn the lower washer on or off 03 STARTPAUSE Hold to Start Press and hold to start operation or press to stop operation temporarily 04 Status bar The status bar shows current cycle information and estimated time remaining or an information code if the lower washer needs to be checked 05 Temp Extra Hot Heavily soiled colorfast items Only available with NORMAL HEAVY DUTY SANITIZE and Self Clean Hot Whites and heavily soiled colorfast items Warm Colorfast items Cool Brightly colored very lightly soiled items Cold Uses only cold water without driving the heater No warm water is supplied 06 Rinse Press to specify the total number of rinses for the current cycle Keep pressing to cycle through the rinse count options available For more information about the options available to a specic cycle see the Cycle chart on page 80 FlexWashWV9900MDC6803768A04ENindd 45 20170522 70333
• Page 46 - English - : Operations Operations English46 07 Spin Extra High Extends the spinning process to effectively remove moisture from the load Extra High uses a stronger spinning process to remove moisture so it is not suitable for wrinklefree or noniron fabrics or overloads High Underwear tshirts jeans and sturdy cottons Medium Jeans wrinklefree or washandwear items and synthetics Low Delicate items that require a lower spinning speed No Spin The drum does not spin after the nal drain process Rinse Hold No lamp turns on The nal rinse process is suspended so that the laundry remains in the water To unload the laundry run a drain or spin process NOTE Spin Only This cycle runs a spin cycle only Press and hold Spin for 3 seconds With the cycle time on the display press Spin repeatedly until a desired spinning speed is selected Then press and hold STARTPAUSE to start the cycle 08 Soil Press the button to select the soil levelwashing time Extra Heavy For extremely soiled loads Heavy For heavily soiled loads Normal For moderately soiled loads This setting is best for most loads Light For lightly soiled loads Extra Light For barely soiled loads 09 Pre Soak This adds 30 minutes of soaking time at the start of the wash cycle for better stain removal FlexWashWV9900MDC6803768A04ENindd 46 20170522 70334
• Page 47 - English - : Operations English 47 10 Steam With the Steam option selected the washer senses the weight of the load and controls the steam effect according to the load size This improves washing performance Cycles available with the Steam option are NORMAL HEAVY DUTY BEDDING WHITES and SANITIZE 1 Select a cycle For applicable cycles see above 2 Press Steam 3 Add detergent and fabric softener as instructed 4 Press and hold STARTPAUSE to start the cycle NOTE Steam may not be visible or present during the cycle which is normal 11 Super Speed Press this button if you need to shorten the washing time applicable for NORMAL HEAVY DUTY or BEDDING The shortened time may differ depending on the selected cycleloadoptions 12 Delay End You can set the washer to nish your wash automatically at a later time by choosing a delay of between 1 to 24 hours in 1 hour increments The hour displayed indicates the time the wash will nish 1 Select a cycle Then change the cycle settings if necessary 2 Press Delay End repeatedly until a desired end time is set 3 Press and hold STARTPAUSE The lamp indicator next to the Delay End button turns on with the clock running 4 To cancel Delay End restart the washer by pressing POWER Reallife case You want to nish a twohour cycle 3 hours from now To do this you add the Delay End option to the current cycle with a 3hour setting and then press and hold STARTPAUSE at 200 pm The washer starts operating at 300 pm and ends at 500 pm Provided below is the time line for this example 200 pm Set the Delay End to 3 hours 300 pm Start 500 pm End FlexWashWV9900MDC6803768A04ENindd 47 20170522 70334
• Page 48 - English - : Operations Operations English48 13 Self Clean Cleans the drum by removing dirt and mold from the drum Perform once every 40 washes with no detergent or bleach added Make sure the drum is empty Do not add any drum cleaning agents 14 Smart Control After connecting the lower washer to your home network using the Samsung Smart Home app you can control the washer remotely When started the Smart Control indicator blinks and the front door locks The washer enters waiting mode and waits for remote commands For more information visit the Samsung Smart Home page FlexWashWV9900MDC6803768A04ENindd 48 20170522 70334
• Page 49 - English - : Operations English 49 Cycle overview Standard cycles Cycle Description DELICATES For sheer fabrics bras lingerie silks and other handwashonly fabrics For best performance use liquid detergent PERM PRESS For washandwear synthetic fabrics and lightly to normally soiled items TOWELS For bath towels washcloths facecloths and mats QUICK WASH For lightly soiled items that you want to nish washing quickly ECO COLD For normally and lightly soiled items This cycle uses only cold water to save energy Cold water also helps prevent fabric damage ACTIVE WEAR For active wear such as sports jerseys training pants shirts tops and other performance clothing This cycle provides effective soil removal with controlled drum rotation for special fabric care RINSESPIN For loads that need rinsing only or for loads you want to add rinseaided fabric softener to Steam cycles Cycle Description NORMAL For cottons bed linens table linens underwear towels or shirts The washing time and the rinse count are automatically adjusted according to the load HEAVY DUTY For sturdy colorfast fabrics and heavily soiled items WHITES For white items with or without bleach SANITIZE For heavily soiled colorfast items This cycle heats the water to 150 F to eliminate bacteria BEDDING For bulky items such as comforters blankets and sheets For best results wash only a single type of bedding For bulky items use liquid detergent and do not roll the items when you place them in the drum because they might get stuck FlexWashWV9900MDC6803768A04ENindd 49 20170522 70334
• Page 50 - English - : Operations Operations English50 Simple steps to start 01 06 04 05 1 Press POWER on the control panel of a desired washer upperlower to turn the washer on 2 Put laundry into the washer 3 Select a cycle 4 Change the cycle settings temperature andor soil level as appropriate to the laundry 5 Select cycle options as needed 6 Press and hold STARTPAUSE To change the cycle during operation 1 Press STARTPAUSE to stop operations temporarily 2 Select a different cycle 3 Press and hold STARTPAUSE again to start the new cycle WARNING Do not put anything on top of your washer while it is running While the lower washer is operating the protective cover may have wet steam due to the temperature difference between the upper and lower parts of the washer CAUTION When using the upper washer you may not see all the remaining clothes after a cycle is nished especially those in the front area of the tub When the cycle is complete turn the tub manually to check if there are any clothes remaining in the tub FlexWashWV9900MDC6803768A04ENindd 50 20170522 70334