Samsung RS22T5201SG/AA 22 Cu. Ft. Counter Depth Side-by-side Refrigerator

Operations

Feature panel

01 Fridge / °F °C

02 Power Cool

03 Freezer / Power Freeze

04 Ice Maker / Filter Reset

05 Door Alarm / Peak Demand Off *

06 Lock

07 Network connection *

08 Sabbath Mode

* applicable models only

NOTE

• When you change the temperature on the panel, the panel displays the actual temperature inside the refrigerator until the temperature matches the temperature you set. Then, the panel displays the new set temperature. Note that it will take time for the refrigerator to reach the new temperature. This is normal. During this time, you do not need to set the temperature again.

• To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge.

• The temperature in the refrigerator may rise if you open the door frequently or put a large amount of food into the refrigerator. If this happens, the temperature display blinks until the refrigerator returns to the specified temperature settings.

• If a communication error occurs between the temperature display and the main controller, this blinking continues for an extended time. Contact a local Samsung service center for technical assistance.

• The display of the main panel turns on only if the door is opened and turns off if the door is closed.

• If you set Control Lock on the main panel, the main panel locks automatically 1 minute after inactivity.

01 Fridge / °F °C (3 sec)

Fridge

You can use the Fridge button to set the fridge temperature.

• Press Fridge repeatedly to select a desired temperature between 34 °F (1 °C) and 44 °F (7 °C).

- The temperature indicator displays the currently set or selected temperature.

°F °C

You can also use the Fridge button to switch the temperature scale between Celsius and Fahrenheit. To switch the temperature scale, press and hold Fridge for 3 seconds to change the current temperature scale.

02 Power Cool (3 sec)

Power Cool speeds up the cooling process at maximum fan speed. This is useful to quickly cool food that spoils quickly, or after the door is left open for some time. The fridge keeps running at full speed for several hours and then returns to the previous temperature. Press and hold Power Cool for 3 seconds.

03 Freezer / Power Freeze (3 sec)

Freezer

You can use the Freezer button to set the freezer temperature.

• Press Freezer repeatedly to select a desired temperature between 5 °F (-15 °C) and -8 °F (-23 °C).

- The temperature indicator displays the currently set or selected temperature.

Power Freeze

Power Freeze speeds up the freezing process at maximum fan speed. The freezer keeps running at full speed for 50 hours and then returns to the previous temperature.

• To activate Power Freeze, press and hold Freezer for 3 seconds. The corresponding indicator lights up, and the refrigerator will speed up the freezing process for you.
• To deactivate, press and hold Freezer for 3 seconds again. The freezer returns to the previous temperature setting.
• To freeze large amounts of food, activate Power Freeze for at least 20 hours before putting food in the freezer.

NOTE

Using Power Freeze increases power consumption. Make sure you turn it off and return to the previous temperature if you do not intend to use it.

04 Ice Maker / Filter Reset (3 sec)

Ice Maker

Press Ice Maker to turn the ice maker on or off.

The ice maker has 2 indicators to indicate its operating status.

• When the ice maker operates, the corresponding indicator turns on.
• When the ice maker is turned off, the corresponding indicator turns on. In this case, ice making is disabled even if you press the Cubed Ice or Crushed Ice buttons on the dispenser panel. To enable ice making, you must turn the ice maker on.

NOTE

If the fridge part ice maker is turned off, it will turn on if you press and hold the ice lever for more than 5 seconds.

Filter Reset

After about 6 months (and typically, about 300 gallons (1200 L) of water), the Filter indicator blinks red for several seconds when you open the door, reminding you that the filter needs to be replaced.

When this happens, replace the filter, and then press and hold Filter Reset for 3 seconds. The filter lifecycle will be reset and the Filter indicator turns off.

NOTE

• Some regions have relatively large amounts of lime in their water. This can reduce the lifecycle of the filter. In these areas, you will have to replace the water filter more often than specified above.
• If water is not dispensing properly, the water filter is most likely clogged. Replace the water filter.

05 Door Alarm / Peak Demand Off (3 sec)

Door Alarm

If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. You can toggle the alarm on and off by pressing Door Alarm. The alarm is enabled by factory default.

If the door is left open for 5 minutes, internal light (in the fridge, freezer) will blink for 5 minutes and turn off. This is for alerting the hearing-impaired person, and it is normal.

Peak Demand Off

The Peak Demand Off function activates/deactivates Smart Grid. Press Door Alarm for 3 seconds to set/clear the Peak Demand Off function.

06 Lock (3 sec)

To prevent accidental setting changes, press and hold Lock for 3 seconds. The main panel will be disabled and the Lock indicatorwill turn on.

When Lock is on, the indicator blinks if any button on the main panel is pressed. If you press and hold the button again for more than 3 seconds, Lock will be deactivated. However, Lock will be reactivated if no button is pressed within 1 minute.

NOTE Lock on the main panel does not affect the dispenser. The dispenser operates independently and so does the dispenser lever. To lock the dispenser and the dispenser lever, use the Lock function on the dispenser.

Network connection

You can control and monitor your refrigerator on the SmartThings app. For more information, see the SmartThings (applicable models only) section.

Sabbath Mode

The Sabbath mode stays active for 85 hours once it is activated. After that, it will be deactivated automatically.

• To activate, press and hold Door Alarm and Lock simultaneously for 5 seconds to enter Sabbath mode. Then the refrigerator operates in Sabbath mode where the buttons, the display, and the room lamps are all under control.
• To deactivate, press and hold the buttons again for 5 seconds to exit Sabbath mode.

NOTE

Even after the refrigerator powers off and restarts, the Sabbath mode remains active. To exit, you must deactivate it first.

Cooling Off

Cooling Off mode (also called Shop mode) is designed for use by retailers when they are displaying refrigerators on a retail floor. In Cooling Off mode, the refrigerator’s fan motor and lights operate normally, but the compressors do not run so that neither the refrigerator nor the freezer run the cooling process.

To enter or exit the Cooling Off mode, press and hold Fridge and Power Cool simultaneously for 6 seconds. Then, when the display blinks, press Lock. When the Cooling Off mode is on, the refrigerator chime sounds, and the refrigerator shows “0” on the fridge temperature display and “FF” on the freezer temperature display

SmartThings (applicable models only)

Installation

Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device.

NOTE

• The SmartThings app is not available for some tablet and iPad and some smartphone.

Support that [Android] OS 6.0 or higher. (mimimum 2 GB RAM Size)

Support that [iOS] 10.0 or higher/iPhone 6 or higher.

• For improved performance, the SmartThings app is subject to change without notice or discontinued support according to the manufacturer’s policy.
• Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or non-standard Wi-Fi authentication protocols are not supported.
• Wireless networks may be affected by the surrounding wireless communication environment.
• If your Internet service provider has registered the MAC address of your PC or modem for identification, your Samsung Smart Refrigerator may fail to connect to the Internet. If this happens, contact your Internet service provider for technical assistance.
• The firewall settings of your network system may prevent your Samsung Smart Refrigerator from accessing the Internet. Contact your Internet service provider for technical assistance. If this symptom continues, contact a local Samsung service center or retailer.
• To configure the wireless access point (AP) settings, see the user manual of the AP router).
• Samsung Smart Refrigerators support both IEEE 802.11 b/g/n (2.4 GHz) and a/n/ac (5 GHz) protocols. (IEEE 802.11 n and 802.11 ac are recommended.)
• Unauthorized Wi-Fi wireless routers may fail to connect to applicable Samsung Smart Refrigerators.

Samsung account

You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account.

Getting started

Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below.

If a pop-up appears saying that a new device has been found, tap ADD NOW.

If a pop-up doesn't appear, tap the + button, and then select the device you want to connect from the list of available devices.

If your device isn't in the list of available devices, tap Supported Devices, select the device type (Refrigerator), and then select the specific device model.

Follow the instructions in the app to set up your device. Once setup is complete, your refrigerator will appear as a "card" on your Devices screen.

Refrigerator app

Integrated control

You can monitor and control your refrigerator at home and on the go.

• Tap the refrigerator icon on the SmartThings Dashboard or tap the Devices icon at the bottom of the Dashboard, and then tap the refrigerator "card" to open the Refrigerator page.
• Check the operation status or notifications related to your refrigerator, and then change options or settings if necessary.

NOTE

Some options or settings of the refrigerator may not be available for remote control.

Refrigerator settings

SMART GRID Function (Demand Response) (applicable models only)

When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest.

NOTE

• You can deactivate the SMART GRID (Demand Response) function at any time using the Peak Demand Off function.
• To use the SMART GRID (Demand Response) function, you need a separate contract with your electric utility company.

In addition, to use the Smart Grid (Demand Response) function, you must register for the service with your electric company. The company must have an EMS (Energy Management System) that supports SEP (Smart Energy profile).

Using the SMART GRID (Demand Response) Function

This feature monitors energy prices and demand information from your utility company and sends notifications to the refrigerator to run high energy consuming tasks during offpeak times when electricity costs and demand are lower. If the refrigerator receives a control signal from the utility company, the refrigerator will display the DAL (L3) ~ TALR (L4) levels on the refrigerator display and control the power consumption according to the level.

[Exception condition] The DAL and TALR control signals from a utility company work as long as product performance is maintained.

If the refrigerator receives the SMART GRID (Demand Response) signal (DAL or TALR), the refrigerator will operate in Delay Appliance Load (Display:L3) or Temporary Appliance Load Reduction (Display:L4) mode.

• Delay Appliance Load (L3): The refrigerator responds to a DAL signal by providing a moderate load reduction for the duration of the delay period. This function controls functions that consume a lot of energy such as adjusting the Cooling system, running the defrost cycle, and making ice.

When the refrigerator operates in DAL (L3) mode, “L3” is displayed on the refrigerator display.

DAL mode is automatically deactivated after it lasts for the amount of time stipulated by the DAL signal (max. 4.5 hours) or when the Peak Demand Off key is pressed.

• Temporary Appliance Load Reduction (L4): The refrigerator responds to a TALR signal by aggressively reducing the load for a short time period. This function reduces energy consumption by stopping the compressor and controlling the functions that consume a lot of energy such as the defrost cycle and making ice.

When the refrigerator operates in TALR (L4) mode, “L4” is displayed on the refrigerator display.

TALR (L4) mode is automatically deactivated after it lasts for the received duration max. 15 minutes), or when the Peak Demand Off key is pressed. The mode is immediately deactivated and the refrigerator returns to the normal state when the door is opened or closed, or the dispenser is used.

To check the MAC address

• 1. In this mode, the MAC address appears on the temperature panel (on both the freezer and the fridge sections of the panel) sequentially for 1 minute. Press and hold both Freezer and Fridge for 6 seconds. The temperature panel blinks. Then, press Freezer again to display the MAC address. The fridge beeps.
• 2. For example, if the MAC address is "11- 22-33-44-55-66", the temperature panel displays the address for 1 minute in this sequence: "-- / --" "11 / 22" "33 / 44" "55 / 66" "-- / --". After the 1 minute, the MAC address disappears and the temperature panel returns to the normal state.

NOTE The temperature panel displays "-- / --" for an unknown MAC address or if a Wi-Fi connection is not established or is lost.

Peak Demand Off (Override mode)

When you want the refrigerator to ignore the SMART GRID (Demand Response) signal from the utility company, you can activate Peak Demand Off (Override mode). When you activate Peak Demand Off (Override mode), the refrigerator ignores the SMART GRID (Demand Response) signal and is not controlled by the utility company.

Activating and deactivating Peak Demand Off (Override mode)

1. Press and hold Door Alarm for 3 seconds.
2. A buzzer sounds and ‘Or’ and ‘on’ is displayed in the freezer and fridge temperature displays for 5 seconds. Then the Peak Demand Off (Override mode) icon () turns on.
3. If the refrigerator receives a SMART GRID (Demand Response) signal from the utility company, ’Or’ is displayed in the freezer temperature display.
4. To deactivate Peak Demand Off (Override mode), press and hold Door Alarm for 3 seconds.
5. A buzzer sounds and ‘Or’ and ‘oF’ is displayed in the freezer and fridge temperature displays for 5 seconds. Then the Peak Demand Off (Override mode) icon () turns off.

NOTE

• Alternatively, you can activate or deactivate Peak Demand Off (Override mode) using the SmartThings app and the Energy Management function. See the next page.

Using the Energy Management Function

The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience.

NOTE

• To use the Energy Management refrigerator functions, you have to install the corresponding app first.

1. Operational Status

• You can check the DR and Peak Demand Off (Override mode) status.

2. Energy Consumption Reporting

• Shows the accumulated power consumption. Power consumption data is updated every 10 minutes.

NOTE

The energy consumption report may differ from the power consumption specifications of the product depending on the operating environment and the stored food.

3. Delay Defrost Capability

• The Delay Defrost Capability function saves energy by delaying the defrost operation to a time specified by the user. You can configure the time. and this function will save energy during the specified period in a 24 hour cycle. If the time is not set, the function works with the default time settings. The default time settings are below:
• 6 am to 10 am: 1st. November ~ 30th. April
• 3 pm to 7 pm: 1st. May ~ 31th. October

To change the time setting for the Delay Defrost Capability

You can change the time setting for the Delay Defrost Capability on the app.

Provision for Open Access to the Connected Product Requirements

1. SGIP Open Standards (Smart Energy Profile 2.0 )

• Energy Consumption Reporting
• Demand Response

2. Samsung OPEN API

• Operational Status, User Settings & Messages
• ICE Maker Status: GET /icemaker/status/vs/0
• Door Open Alarm: GET /doors/vs/0
• DR Status: GET /drlc/vs/0
• Delay Defrost Capability
• Set Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=add
• Get Schedule of the Defrost Delay : GET /defrost/reservation/vs/0
• Delete Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=remove
• Defrost Delay On/OFF: POST /defrost/delay/vs/0

Dispenser panel (applicable models only)

01 Water / Lock

02 Cubed Ice

03 Crushed Ice

01 Water / Lock (3 sec)

Water

To dispense chilled water, press Water. The corresponding indicator turns on.

Lock (Dispenser panel / Dispenser lever)

To prevent the use of the dispenser panel buttons and the dispenser lever, press and hold Water for more than 3 seconds. If you press and hold the button again for more than 3 seconds, the dispenser lock will be deactivated. When dispenser lock is on, the indicator blinks if any button on the dispenser panel is pressed or the dispenser lever is pressed.

NOTE The Lock on the dispenser panel does not affect the controls on the main panel. To lock the main panel, use the Lock function on the main panel.

02 Cubed Ice

Cubed Ice

Press Cubed Ice to dispense cubed ice. The corresponding indicator turns on.

03 Crushed

Ice Crushed Ice

Press Crushed Ice to dispense crushed ice. The corresponding indicator turns on.

Special features

Water/Ice dispenser (applicable models only)

Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever.

To dispense water with ice

1. With the Ice Maker enabled, press Cubed Ice or Crushed Ice to select the ice type.
2. Put a water glass under the dispenser, and then push the dispenser lever with the glass. Ice will be dispensed from the dispenser.
3. Press Water to select water.
4. Push the dispenser lever with the glass. Water will be dispensed from the dispenser.

NOTE

• The dispenser will stop dispensing if you keep pushing the dispenser lever for about 1 minute. To dispense more water, release and push the lever again.
• Make sure the glass is in line with the dispenser to prevent the dispensed water from spilling out.
• If you do not use the water dispenser for 2-3 days, the dispensed water may have an abnormal smell or taste. This is not a system failure. Discard the first 1-2 glasses of water.

Auto ice maker (applicable models only)

The refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice.

Ice making

After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice:

1. Let the refrigerator operate for at least 24 hours to ensure optimal performance.
2. Dispense the first 4 to 6 ice cubes into a glass.
3. Wait another 8 hours and dispense another 4 to 6 ice cubes.
4. Then, wait another 16 hours and dispense the first glass-full of ice.

NOTE

• If you consume all the ice at once, you must wait 8 hours before dispensing the first 4 to 6 cubes. This ensures that the ice bucket is filled with ice properly.
• Ice cubes generated rapidly may look white, which is normal.

Diagnosis

If ice does not dispense, first check the ice maker.

• 1. Press Test on the bottom of the ice maker. You will hear a chime (ding-dong) when you press the button.
• 2. You will hear another chime if the ice maker is operating properly

CAUTION

• If the ice making chime rings repeatedly, contact your waterline installer or a local Samsung service center.
• Do not press Test repeatedly after the ice tray is filled with ice or water. Water may overflow or ice may jam.
• Do not put food in the ice bucket. The frozen food may damage the ice maker, especially when you open or close the door.
• When the refrigerator recovers power after a power failure, the ice bucket may contain a mix of melted and jammed ice cubes, which can prevent the ice maker from working properly. To prevent this, make sure to empty the ice bucket so the ice bucket can refill with fresh, loose ice cubes.
• Do not put fingers or any objects into the dispenser outlet or the ice maker. This can cause physical injury or property damage.
• When reinserting the ice maker tray, make sure that the tray is properly centered at the entrance. Otherwise, the tray can get stuck.

If You Turn the Ice Maker Off

If you press Ice Maker to turn the ice maker off, make sure to remove all ice cubes from the ice bucket. Remaining ice cubes may clump together, making it difficult to remove them. To remove the ice bucket, see the Icemaker bucket (applicable models only) section on page 46.

NOTE

• Removal of the ice bucket does not affect the thermal and mechanical performance of the refrigerator.

Water clouding

Water supplied to the refrigerator flows through a core alkaline filter. During this filtering process, the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed. This is normal and the water will look clear after a few seconds.

Twist ice maker (applicable models only)

1. Open the freezer door, and slide open the ice tray.
2. Fill the tray with water up to the maximum level (A) marked on the inner rear of the tray.
3. Slide the tray back into position.

NOTE

The ice making time depends on your temperature settings.

NOTE

• Make sure the ice cube storage bin is in place under the ice tray.
• To dispense the ice cubes, turn the handle of the bin to the right to empty half of the ice cubes into the bin. Then, turn it to the left to empty the other half.
• Take out the bin by slightly twisting and pulling to the front.

To secure more storage space (applicable models only)

If you do not use the ice maker and need more storage space, remove the icemaker bucket (A). Then, insert the Freezer guide (Optional) (B) into the icemaker bucket’s place.

CAUTION

If the ice bucket has been removed, you must turn the ice maker off.

To secure more space, remove the upper drawer (C), lower drawer (D), and lower drawer cover (E). Then, insert the provided bottom shelf (F).

NOTE

• Removing the drawers does not affect the temperature or usage of the freezer.
• The declared freezer volume is measured with the bottom shelf, after removing the upper drawer, lower drawer, and lower drawer cover.

Maintenance

Handle and care

Icemaker bucket (applicable models only)

If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the icemaker bucket.

1. To remove the icemaker bucket, gently lift it up and pull out slowly while holding the handgrips with both hands.
2. Remove and empty the icemaker bucket.
3. When done, turn the gear handle on the rear of the bucket by 90°, and then put the bucket back into position. Make sure the bucket is inserted properly until you hear a clicking sound.
4. Press and hold Ice Maker for 3 seconds to reset the ice maker.

CAUTION

• Do not apply excessive force to the bucket cover. The cover may break.
• Do not close the door hard. Water may spill over the ice maker.
• To prevent injury, make sure to clean up any ice or water that has fallen on the floor.
• To prevent accidents or injury, do not let children play with the water dispenser or the ice maker.
• Do not put your hand or an object into the ice chute. This may cause physical injury or product damage.

NOTE

• Any sound from the ice maker is normal, which outputs during the ice making process.
• While the door is open, neither the ice maker nor the water dispenser operates.

Shelves (fridge/freezer)

Pull the shelf out as far as it goes. Then lift it up and remove it.

Door bins

To remove a door bins, hold the front sides of the bin and gently lift up to remove.

Drawers

To remove, pull the drawers out as far as they go, and then lift up slightly and pull.

Drawer cover

While pushing the left and right hooks underneath the drawer cover, pull the drawer cover to remove.

Cleaning

Interior and exterior

WARNING

• Do not use benzene, thinner, or home/car detergent such as Clorox™ for cleaning purposes. They may damage the surface of the refrigerator and cause a fire.
• Do not spray water onto the refrigerator. This may cause electric shock.

Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.

1. Unplug the power cord.
2. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior and exterior.
3. When done, use a dry cloth or paper towel to dry well.
4. Plug in the power cord.

Ice / Water dispenser (applicable models only)

CAUTION

When crushed ice is selected, some residual ice chips may collect in the ice chute. To prevent this, remove the residual ice from the chute using a soft, clean cloth.

Rubber seals

If the rubber seals of a door become dirty, the door may not close properly and reducing refrigerator performance and efficiency. Use a mild detergent and damp cloth to clean the rubber seals. Then, dry well with a cloth.

Rear panel

To keep cords and exposed parts of the rear panel free of dirt, vacuum the panel once or twice a year.

CAUTION

Do not remove the rear panel cover. Electric shock may occur.

Replacement

Water filter (applicable models only)

WARNING

• Do not use third-party water filters. Use only Samsung-provided or -approved filters.
• Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water filters.

The Filter Reset indicator (Filter) turns red to let you know it is time to replace the water filter. Before replacing the filter, make sure the water supply line is shut off.

1. Shut off the water supply line.
2. Turn the knob of the filter cartridge degrees counterclockwise (1/4 turn). The filter cartridge unlocks.
3. Pull out to remove the cartridge.

- If the water filter is severely contaminated, the cartridge may not be easy to remove. If that is the case, use force to remove the cartridge.

- To prevent water leaks from the filter opening, pull the cartridge straight out while removing it.

4. Insert a new filter cartridge. Use only Samsung-provided or approved filters.

5. Turn the cartridge knob clockwise to lock into place.

6. Press and hold Ice Maker on the main panel for 3 seconds to reset the life cycle detector. The Filter Reset indicator (Filter) turns off.

7. When you are done replacing the filter, open the water valve and run water through the dispenser for about 7 minutes. This is to remove impurities and air from the water line.

NOTE

• A newly installed filter may cause the water dispenser to spurt water briefly. This is because air has entered the waterline.
• The replacement process may cause the water dispenser to drip for a short period of time. If it drips, simply wipe up any water on the floor with a dry towel.

Reverse osmosis water filtration system

The water pressure of the water supply system to a reverse osmosis water filtration system must be between 30 to 120 psi (206 to 827 kPa).

The water pressure of the reverse osmosis water filtration system to the refrigerator’s cold water line must be at least 40 psi (276 kPa). If the water pressure is below these specifications:

• Check if the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
• Refill the water tank in the reverse osmosis system with water.
• If your refrigerator has a water filter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water filter.

For more information or servicing, contact a licensed plumbing professional.

Ordering a new filter

To purchase a new water filter, contact a local Samsung service center.

LED Lamps

To replace the lamps of the refrigerator, contact a local Samsung service center.

WARNING

• The lamps are not user-serviceable. Do not attempt to replace a lamp yourself. This can cause electric shock.

Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users.

General

Temperature

Fridge/freezer does not operate. Fridge/freezer temperature is warm.

• Power cord is not plugged in properly.
  • Properly plug in the power cord.
• Temperature control is not set correctly.
  • Set the temperature lower.
• Refrigerator is located near a heat source or direct sunlight.
  • Keep the refrigerator away from direct sunlight or a heat source.
• Not enough clearance between refrigerator and nearby walls or cabinets.
  • We recommend that the gap between the refrigerator and nearby walls (or cabinets) is more than 2" (50 mm).
• The refrigerator is overloaded. Food is blocking the refrigerator vents.
  • Do not overload the refrigerator. Do not allow food to block vents.

Fridge/freezer is over-cooling.

• Temperature control is not set correctly.
  • Set the temperature higher.

Interior wall is hot.

• Refrigerator has heat-proof piping in the interior wall.
  • To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure.

Odour

Refrigerator has odours.

• Spoiled food.
  • Clean the refrigerator and remove any spoiled food.
• Food with strong odours.
  • Make sure strong smelling food is wrapped airtight.

Frost

Frost around the vents.

• Food is blocking the vents.
  • Make sure no food blocks the refrigerator vents.

Frost on interior walls.

• Door is not closed properly.
  • Make sure food does not block the door. Clean the door gasket.

Condensation

Condensation forms on the interior walls.

• If door is left open, moisture enters the refrigerator.
  • Remove the moisture and do not leave a door open for extended periods of time.
• Food with high moisture content.
  • Make sure food is wrapped airtight.

Water/ice (dispenser models only)

Water flow is weaker than normal.

• Water pressure is too low.
  • Make sure the water pressure is between 20 to 120 psi.

Ice maker makes a buzzing sound.

• The ice maker function is activated, but the water supply to the refrigerator has not been connected.
  • Activate the Ice Maker off.

Ice maker does not make ice.

• Ice maker has just been installed.
  • You must wait for 12 hours for the refrigerator to make ice.
• Freezer temperature is too high.
  • Set the freezer temperature below 0 °F (-18 °C) or -4 °F (-20 °C) in warm ambient air.
• Dispenser Lock is activated.
  • Deactivate dispenser Lock.
• Ice maker is off.
  • Turn on the ice maker.

Ice does not dispense.

• Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks).
  • If you won't be using the refrigerator for a long time, empty the ice bucket and turn off the ice maker.
• Ice bucket is not properly inserted.
  • Make sure the ice bucket is properly inserted.
• Water line is not connected properly or water supply is not on.
  • Check if the water line is installed correctly. Check if the water line stop cock is closed.

Water does not dispense.

• Water line is not connected properly or water supply is not on.
  • Check if the water line is installed correctly. Check if the water line stop cock is closed.

• Dispenser Lock is activated.
  • Deactivate dispenser Lock.
• A third-party water filter was installed.
  • Use only Samsung-provided or approved filters.
  • Unapproved filters may leak and damage the refrigerator.
• Water filter indicator turns on or blinks.
  • Replace the water filter. After replacing, reset the filter indicator sensor.

Do you hear abnormal sounds from the refrigerator?

Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user.

These sounds are normal.

• When starting or ending an operation, the refrigerator may make sounds similar to a car engine igniting. As the operation stabilizes, the sounds will decrease.

• While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, no fan sound will occur.

• During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds

• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds.

• As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.

• For ice maker models: When the water valve opens to fill the ice maker, buzzing sounds may occur.
• Due to pressure equalizing when opening and closing the refrigerator door, whooshing sounds may occur.

SmartThings (applicable models only)

Could not find "SmartThings” in the app market.

• The SmartThings app is not available for some tablet and iPad and some smartphone.
  • support that [Android] OS 6.0 or higher(minimum 2GB RAM Size)
  • support that [iOS]10.0 or higher/iPhone6 or higher.

The SmartThings app fails to operate.

• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models.

The SmartThings app is installed but is not connected to my refrigerator.

• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the SmartThings App after the app was installed, you must make the connection using the device registration function of the app.

Could not log into the app.

• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s onscreen instructions to create one.

An error message appears when I try to register my refrigerator.

• Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again.

The SmartThings app is successfully connected to my refrigerator but does not run.

• Exit and restart the SmartThings app or disconnect and reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in again after 1 minute.

Smart Grid (applicable models only)

What Do I Need to use the Energy Management and Smart Grid functions?

To use the Smart Grid (Demand Response) and Energy Management functions on your refrigerator, you need the following:

Devices

• A wireless access point (router)
• A Samsung Energy Management-supported refrigerator
• A smartphone

Registration

• Connect your refrigerator to your home Wi-Fi network.
• Register for the EMS service with your electric company. Your electric company must have an EMS (Energy Management System) supporting SEP (Smart Energy profile).

App

• Download the SmartThings app from the Google Play Store, Apple App Store, or Samsung Galaxy Apps.
• Install and run the SmartThings app on your smartphone.

Why isn’t the Energy Management function working normally?

• Make sure that your home router is operating normally with proper Internet service and connection.
• Make sure that the refrigerator is connected to the AP (router).

Checkpoints

• Connect your smartphone to the router (AP, Access Point), and then check if you can browse the Internet on the smartphone.

Why isn’t the Delay Defrost Capability working normally?

• Make sure that your home router is operating normally with proper Internet service and connection.

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